Callback feature: add the ability for caller to record their name/message for support call back feature
When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is completed. Is it possible for the caller to be able to leave a voicemail or at least a name?
13
votes
Melinda
shared this idea
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Jerry
commented
Customer would like caller to be able to press a key to enable callback and option to leave the caller's contact info. That way caller does not have to stay on the line and just receive a callback.