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9 results found

  1. Change site hold music

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry supported this idea  · 

  2. caller id following the call

    10 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jerry commented  · 

    Customer would like to transfer a call to Sales, for example. When the call is transferred, it would display the caller ID of the inbound caller instead of the transferring party. That way, the Sales team can pick up the phone number/caller ID of the inbound caller.

  3. Callback feature: add the ability for caller to record their name/message for support call back feature

    12 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jerry commented  · 

    Customer would like caller to be able to press a key to enable callback and option to leave the caller's contact info. That way caller does not have to stay on the line and just receive a callback.

    Jerry supported this idea  · 

  4. Adding key presses to IVR to leave a callback number

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry commented  · 

    Customer would like caller to be able to press a key to enable callback. That way caller does not have to stay on the line and just receive a callback.

    Jerry supported this idea  · 

  5. Save and recover ringcentral configuration

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry shared this idea  · 

  6. Voicemail Drop- having the ability to leave direct voicemails without calling.

    3 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jerry commented  · 

    Customer requested this feature to be added for convenience.

    Jerry supported this idea  · 

  7. remove ringcentral logo on reports

    1 vote

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jerry shared this idea  · 

  8. Automated VM reply or announcement that the caller will be called back if voice call cannot be answered.

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry shared this idea  · 

  9. Allow option to record inbound calls but not internal calls (extension to extension)

    59 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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