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← RingCentral Ideas

Settings and activity

9 results found

  1. Change site hold music

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry supported this idea  · 

  2. Retain Caller ID information regardless of blind/warm transfer type

    176 votes

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    15 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
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    Jerry commented  · 

    Customer would like to transfer a call to Sales, for example. When the call is transferred, it would display the caller ID of the inbound caller instead of the transferring party. That way, the Sales team can pick up the phone number/caller ID of the inbound caller.

  3. Callback feature: add the ability for caller to record their name/message for support call back feature

    13 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jerry commented  · 

    Customer would like caller to be able to press a key to enable callback and option to leave the caller's contact info. That way caller does not have to stay on the line and just receive a callback.

    Jerry supported this idea  · 

  4. Adding key presses to IVR to leave a callback number

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry commented  · 

    Customer would like caller to be able to press a key to enable callback. That way caller does not have to stay on the line and just receive a callback.

    Jerry supported this idea  · 

  5. Save and recover ringcentral configuration

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry shared this idea  · 

  6. Provide a way to directly leave voicemails without first calling someone

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry commented  · 

    Customer requested this feature to be added for convenience.

    Jerry supported this idea  · 

  7. remove ringcentral logo on reports

    1 vote

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jerry shared this idea  · 

  8. Automated VM reply or announcement that the caller will be called back if voice call cannot be answered.

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerry shared this idea  · 

  9. Allow option to record inbound calls but not internal calls (extension to extension)

    59 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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