Timezone option for Engage Voice Historical Reports
In prebuilt report, the customer easily change the timezone in accordance to their location. This could really save their time so much. Since the Prebuilt Report is already on End Of Life, the customer strongly request to include the timezone option in the Historical Reports
6
votes
Ahmad
shared this idea
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Peter
commented
This is a Critical feature as this is impacting AUS customers to pull an accurate report
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Paul
commented
This is a critical feature for regions outside the US. Customers need to review real-time dashboards and reporting as a fundamental part of contact center operations.