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Settings and activity

35 results found

  1. Shorten RingCX Historical Report Refresh Time Rate

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  2. Including GPS coordinates in an Emergency address location

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  3. RingCX Chrome App

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad supported this idea  · 

  4. Case Sensitivity for Audio Search is not friendly

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  5. RingCX Digital Inbox Restricted to Roles

    6 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Ahmad supported this idea  · 
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    Ahmad commented  · 

    The product team has informed us that role-based restrictions are not supported in RingCX, as this is an Engage Digital-only feature that was removed from RCX.

    However, we’ve observed that when an inbox with restrictions is moved to another folder, the restrictions no longer apply. This behavior creates inconsistency and reduces the effectiveness of the restriction feature.

    To address this, we recommend enhancing and restoring this functionality in RingCX. Specifically:

    Inbox restrictions should persist and remain unchanged, even when the inbox is moved to a different folder.
    Restoring this capability would improve control and consistency within RingCX’s digital messaging features.

  6. Automatic Call Termination During Network Issues

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. Engage voice application should disconnect the call when calling a number no longer in service or disconnected line.

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Show RingCX UII in Ringsense

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Ahmad shared this idea  · 

  9. option to delete license in the license and inventory

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  10. Check another user's messages using Admin Password or Master Password

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad supported this idea  · 

  11. arrange disposition alphabetically in RingCX

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Permission to see specific users in the performance report

    11 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  13. CNAM Update

    5 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  14. leave voicemail after IVR greeting when no action is done

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  15. Unable to fast forward or rewind while listening to call recordings

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Mask inbound caller ID

    8 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Ahmad commented  · 

    This feature is very crucial especially for confidential purposes.

    Ahmad supported this idea  · 

  17. Interaction Details does not match Agent disposition dashboard data

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Press a key/button and call routes directly to that call queue's specified voicemail

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    150 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Fax transmission notification to include copy of fax.

    69 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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