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58 results found

  1. Automate Chat Queue Availability Based on Business Hours

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  2. Automated Blind Transfer Rule in Studio Script

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ahmad shared this idea  · 

  3. Receive fax from traditional fax machine without need to configure the fax machine settings

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad supported this idea  · 

  4. Display Digital SMS ANI in RingCX Analytics Interaction Details

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ahmad shared this idea  · 

  5. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  6. Custom Intercept Handling for Terminating Calls with No Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  7. RingCX bulk upload on phonebook

    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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  8. Feature Request: Enable Toll-Free to Toll-Free Call Support

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. IVR voice command

    24 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ahmad shared this idea  · 

  11. RC App print to fax plug-in for multiple attachments

    12 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad shared this idea  · 

  12. establishing contact information in RingCX incoming call

    2 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ahmad shared this idea  · 

  13. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    37 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  14. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  15. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  16. Option to add or remove agents in the Live Reports

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  17. Option for Second missed call delivery to originating Ring group Voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  18. Missed call should show on extensions that does not answer call in ring group or call queue

    20 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. View Ring CX Realtime dashboards in minutes and seconds.

    86 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  20. Other Phone System Forwarding to RingCentral (UC) - Whisper Feature

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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