← RingCentral Ideas

Settings and activity

43 results found

  1. Option to add or remove agents in the Live Reports

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  2. Option for Second missed call delivery to originating Ring group Voicemail

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  3. Missed call should show on extensions that does not answer call in ring group or call queue

    20 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  4. View Ring CX Realtime dashboards in minutes and seconds.

    52 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  5. Other Phone System Forwarding to RingCentral (UC) - Whisper Feature

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  6. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Ahmad commented  · 

    It would be beneficial to have an option to extend the audit trail search limit beyond 180 days, allowing access to a broader range of results.

  7. Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  8. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  9. Shorten RingCX Historical Report Refresh Time Rate

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  10. Including GPS coordinates in an Emergency address location

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  11. RingCX Chrome App

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  12. Case Sensitivity for Audio Search is not friendly

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  13. RingCX Digital Inbox Restricted to Roles

    6 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 
    An error occurred while saving the comment
    Ahmad commented  · 

    The product team has informed us that role-based restrictions are not supported in RingCX, as this is an Engage Digital-only feature that was removed from RCX.

    However, we’ve observed that when an inbox with restrictions is moved to another folder, the restrictions no longer apply. This behavior creates inconsistency and reduces the effectiveness of the restriction feature.

    To address this, we recommend enhancing and restoring this functionality in RingCX. Specifically:

    Inbox restrictions should persist and remain unchanged, even when the inbox is moved to a different folder.
    Restoring this capability would improve control and consistency within RingCX’s digital messaging features.

  14. Automatic Call Termination During Network Issues

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  15. Engage voice application should disconnect the call when calling a number no longer in service or disconnected line.

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  16. Show RingCX UII in Ringsense

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  17. option to delete license in the license and inventory

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  18. Check another user's messages using Admin Password or Master Password

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 

  19. arrange disposition alphabetically in RingCX

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ahmad shared this idea  · 

  20. Permission to see specific users in the performance report

    16 votes
    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ahmad supported this idea  · 
← Previous 1 3