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59 results found

  1. Outbound Dialing Should Use Updated Phone Number After Agent Lead Update

    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ahmad shared this idea  · 

  2. Automate Chat Queue Availability Based on Business Hours

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  3. Automated Blind Transfer Rule in Studio Script

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ahmad shared this idea  · 

  4. Receive fax from traditional fax machine without need to configure the fax machine settings

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad supported this idea  · 

  5. Display Digital SMS ANI in RingCX Analytics Interaction Details

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ahmad shared this idea  · 

  6. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  7. Custom Intercept Handling for Terminating Calls with No Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  8. RingCX bulk upload on phonebook

    16 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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  9. Feature Request: Enable Toll-Free to Toll-Free Call Support

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ahmad supported this idea  · 

  10. IVR voice command

    24 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad supported this idea  · 

  11. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ahmad shared this idea  · 

  12. RC App print to fax plug-in for multiple attachments

    13 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad shared this idea  · 

  13. establishing contact information in RingCX incoming call

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ahmad shared this idea  · 

  14. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    45 votes

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    New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  15. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  16. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  17. Option to add or remove agents in the Live Reports

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  18. Option for Second missed call delivery to originating Ring group Voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  19. Missed call should show on extensions that does not answer call in ring group or call queue

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  20. View Ring CX Realtime dashboards in minutes and seconds.

    91 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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