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56 results found

  1. Receive fax from traditional fax machine without need to configure the fax machine settings

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad supported this idea  · 

  2. Display Digital SMS ANI in RingCX Analytics Interaction Details

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ahmad shared this idea  · 

  3. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  4. Custom Intercept Handling for Terminating Calls with No Message

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ahmad shared this idea  · 

  5. RingCX bulk upload on phonebook

    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    Ahmad supported this idea  · 

  6. Feature Request: Enable Toll-Free to Toll-Free Call Support

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ahmad supported this idea  · 

  7. IVR voice command

    24 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad supported this idea  · 

  8. The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ahmad shared this idea  · 

  9. RC App print to fax plug-in for multiple attachments

    11 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad shared this idea  · 

  10. establishing contact information in RingCX incoming call

    2 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ahmad shared this idea  · 

  11. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    36 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  12. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Ahmad shared this idea  · 

  13. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  14. Option to add or remove agents in the Live Reports

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  15. Option for Second missed call delivery to originating Ring group Voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad shared this idea  · 

  16. Missed call should show on extensions that does not answer call in ring group or call queue

    20 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ahmad supported this idea  · 

  17. View Ring CX Realtime dashboards in minutes and seconds.

    83 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ahmad supported this idea  · 

  18. Other Phone System Forwarding to RingCentral (UC) - Whisper Feature

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ahmad supported this idea  · 

  19. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Ahmad commented  · 

    It would be beneficial to have an option to extend the audit trail search limit beyond 180 days, allowing access to a broader range of results.

  20. Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Ahmad shared this idea  · 
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