QM - Editing a Submitted Evaluation
If a user submits an evaluation, and they realize they made a mistake, they must wait for the agent to review the evaluation and ‘Request Review’. A user should be able to ‘edit’ the evaluation form without the agent having to take this step. The agent might be out of the office or can’t get to it right away. The user needs to fix the evaluation score immediately and not wait, so an edit option is necessary.
8
votes
Jennifer
shared this idea
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Kurt
commented
Similar to request to "Edit Completed Evaluation". Merged with that Feature Request (RCCC-56).
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Linda
commented
A user should be able to ‘edit’ the evaluation form without waiting for the agent to review the evaluation and ‘Request Review’.