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12 results found

  1. AI/NLU for Voice Bots (IVR)

    11 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kurt shared this idea  · 

  2. Change to SFDC Integration so that the agent MUST create a contact/account record before they can close out an interaction

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kurt shared this idea  · 

  3. Ability to Filter Contact View by team or skill

    1 vote

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kurt shared this idea  · 

  4. Need a click to dial feature for the RC for Google Chrome Extension

    5 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Kurt shared this idea  · 

  5. Time zone to match company time zone when downloading call attempts list

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kurt shared this idea  · 

  6. Restrict Access to RingCentral Contact Center by IP Address (Range)

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kurt shared this idea  · 

  7. Integration between RingCentral Contact Center and EPIC

    1 vote

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Kurt shared this idea  · 

  8. QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

    2 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kurt commented  · 

    Got it. Ok, I will keep it on the list and follow up if we take action on it. - Kurt

    An error occurred while saving the comment
    Kurt commented  · 

    Hi Jennifer. I talked to our partner about this request, and it is not on the roadmap. They asked if there was someting preventing you and the people entering the information from entering the comments directly into the tool. Is there?

  9. Allow RingCentral App to Place Max Agent Calls on Hold

    3 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kurt commented  · 

    We are looking at different ways for the agents to interact with the RingCentral Contact Center application. I'll add this suggestion to the list of things we are investigating. We are in the early stages of investigation so this is not on the short term roadmap or the long term road map at this time. Thanks for the suggestion! - Kurt

  10. Max Agent Logout confirmation toggle so you can disable it.

    1 vote

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kurt commented  · 

    An Enhancement Request has been submitted to the partner. The partner has not indicated that this is a roadmapped item at this time. - Kurt

  11. We need a contact center admin app for mobile devices

    3 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kurt commented  · 

    We have another customer who has requested a mobile app. I'll add your Idea Request to the Feature in our system. - Kurt

  12. QM - Editing a Submitted Evaluation

    8 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kurt commented  · 

    Similar to request to "Edit Completed Evaluation". Merged with that Feature Request (RCCC-56).