Engage Voice - Interactions Details Report - add ability to filter by UII
Please add the ability to filter by UII to report.Currently can only filter by UII Date, UII Time, UID. Exporting report into Excel as a "number, 0 decimal places" adds 0000s to UII, therefore changing the number and negates the ability to search for a specific UII.Thank you
3
votes
Selena
shared this idea
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John
commented
Need to be able to look up a call by single UII number, having to first search for the last 16 as a UID seems odd. We know what specific one we want, let us search for it. The need to find specific calls is universal.