Settings and activity

17 results found

1. Requested reports for Historical reporting

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Feb 13, 2023

2. Evaluate Logitech H540 as an approved headset for Engage

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Mar 22, 2023

3. Develop time zone restrictor API for system generated callbacks

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  May 2, 2023

4. Engage Voice - Interactions Details Report - add ability to filter by UII

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Feb 16, 2023

5. Review Poly Blackwire headsets for approved list

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Feb 2, 2023

6. Agent Conduct Report updates please

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Feb 1, 2023

7. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Aug 29, 2022

8. Add fields from Prebuilt reports to Historical reports

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Jan 19, 2023

9. Add Agent State Change Report to Historical reporting platform

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Selena shared this idea  ·  Feb 1, 2023

10. Add ability to create Requeue Shortcuts in centralized place and assign as needed

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    Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Selena shared this idea  ·  May 9, 2023

11. Audit Trail Report on Manage admins website

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Improve sharing of real-time analytic dashboards

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. Interaction Issue Hot Button

    18 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. Reporting separate numbers from one IVR

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. Callback feature: add the ability for caller to record their name/message for support call back feature

    15 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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17. Admin State Change

    12 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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