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Contact Center & RingCX: Other

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(thinking…)

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.

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  • Kurt commented  ·   ·  Report

    Excellent! It's good to hear that we have the functionality you need. I'll close out the request. - Kurt

  • BCS Call Center commented  ·   ·  Report

    Actually today I discover a way to find what I was looking for. In the search bar, if I start to type a persons name, it displays the name in this conversation, the person as Company contacts and Groups or Teams I have messaged in. This supports what I was looking for to help identify if a Team or Group was already created between me and other members.