Add a KPI on Analytics to have a Disconnect Initiator
I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.
8
votes
MIS
shared this idea
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Allison
commented
It would be beneficial to be able to see the full call log on who disconnected the call. This is used for quality assurance and training purposes. We should be able to have access to that information.
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Telemart
commented
It would be nice to see the sip logs to see who disconnected the call.