Add a KPI on Analytics to have a Disconnect Initiator
I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.
8
votes

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David commented
This is a much needed feature as the rate we see in disconnected calls keeps going up each month and we would like to understand if ti comes from our side or if it's the customer disconnecting once they start hearing the different options.
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Allison commented
It would be beneficial to be able to see the full call log on who disconnected the call. This is used for quality assurance and training purposes. We should be able to have access to that information.
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Telmart commented
It would be nice to see the sip logs to see who disconnected the call.