← RingCentral Ideas

Settings and activity

11 results found

  1. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

    17 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Alexis supported this idea  · 

  2. Shared Fax Inbox in RC App for Departments

    13 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Alexis supported this idea  · 

  3. Ability to assign dedicated fax number to multiple users

    62 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alexis supported this idea  · 

  4. Ability to add user extension instead of DID in the callers section of custom rule

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Alexis commented  · 

    This is critical for our call center team. We are a financial institution and this helps with fighting fraud since we could see the names of our callers for further validation. RingEX displays the caller ID information, but RingCX does not. Our prior two phone systems displayed caller ID information. We are flabbergasted that a modern phone system does not display caller ID information. This is a change that would be beneficial to everyone that uses RingCX, not just us, and it is frankly shockingfor a call center solution to not display caller ID information.

    Alexis supported this idea  · 

  6. Hide SFTP credentials in the RingCX Recording Delivery

    6 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alexis supported this idea  · 

  7. RingEX - Recording Option for External Calls Only

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Alexis shared this idea  · 

  8. RingEX - Recording Option for External Calls Only

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Alexis shared this idea  · 

  9. Internal call recording per user disable feature for automatic call recording

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alexis supported this idea  · 

  10. Call Recording

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alexis supported this idea  · 

  11. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alexis shared this idea  ·