Allow dispositions for messages engaged from an Inbox folder
There needs to be a way to disposition messages that are routed to an Inbox. If a message ends up in the New Messages folder and is picked up by an agent (either by assignment or if the agent selects to 'Engage the message'), there is no way to add a disposition to the message.
3
votes
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Robin
commented
The fact that this hasn't been done for more than a year is frankly dumb.
Why doesn't the system do this? What is the point of the Inbox system?