Settings and activity

38 results found

1. Real Time Sentiment Alerts

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 3, 2024

2. Allow more than one source of SSO for different domains

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

3. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

4. Allow Route Node in Workflow Studio to send call to another Workflow

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

5. RingCX Global Secondary Nodes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

6. Object support in call baggage

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

8. Add Branch Node to Workflow Studio

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

9. Add Data Builder node to Workflow Studio

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

10. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

11. Make Supervisor Assist feature easier to see in the UI

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

12. Make Agent Assist features easier to access

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

13. System schedules accessible via Queues, channels, IVR

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 27, 2024

14. Make voice transcripts visible to agents in RingCX

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Apr 5, 2024

15. Call streaming IVR audio

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

16. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

17. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

18. Add video meeting history to RC App

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 12, 2021

19. Additional logic operator for Report Template filters

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  May 20, 2022

20. RingCentral MVP as a DFO Channel

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 30, 2022