Settings and activity

42 results found

1. Ability to cancel or extend after call wrap

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

2. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

3. Automatically change the status to Wrap during wrap-up time in RingCX.

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

4. Real Time Sentiment Alerts

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 3, 2024

5. Allow more than one source of SSO for different domains

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

6. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

7. Allow Route Node in Workflow Studio to send call to another Workflow

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

8. RingCX Global Secondary Nodes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

9. Object support in call baggage

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

11. Add Branch Node to Workflow Studio

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

12. Add Data Builder node to Workflow Studio

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

13. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

14. Make Supervisor Assist feature easier to see in the UI

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

15. Make Agent Assist features easier to access

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

16. System schedules accessible via Queues, channels, IVR

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 27, 2024

17. Make voice transcripts visible to agents in RingCX

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Apr 5, 2024

18. Call streaming IVR audio

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

19. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

20. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024