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29 results found

  1. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Make Supervisor Assist feature easier to see in the UI

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Make Agent Assist features easier to access

    8 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. System schedules accessible via Queues, channels, IVR

    15 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. Make voice transcripts visible to agents in RingCX

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Call streaming IVR audio

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  7. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Add video meeting history to RC App

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. Additional logic operator for Report Template filters

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  11. RingCentral MVP as a DFO Channel

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. More Flexible configuration of Custom Workspaces

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. Provide a way to copy Messaging Visual Library item

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Allow editing of Messaging Visual Library to change associated Channel

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Allow dispositions for messages engaged from an Inbox folder

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Show Reply Assistant list using Groups

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. AI-based automated translation tool in RingCX digital channels

    5 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Disposition UI needs to be easier to use

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. Remove DTMF feature for Voice dispositions

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) commented  · 

    The idea doesn't specify if this is for voice, but the UI for digital requeue shortcuts allows re-use of shortcuts for different digital queues. The UI for voice should be changed to match digital requeue shotcut management.

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