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44 results found

  1. RingCX- Ability to upload Audio File and change the system default audio

    10 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) commented  · 

    We're working with a 3rd party called Snap Recordings to deliver professional custom recordings and they can use RingEX APIs to replace prompts. This request would allow them to provide the same service for RingCX, but we also want to allow replacement of built in prompts for Callback in Queue prompts. These are not fully customizable so the caller's experience a mix of voices using callbacks.

    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  2. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Ability to cancel or extend after call wrap

    59 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. Automatically change the status to Wrap during wrap-up time in RingCX.

    28 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  6. Real Time Sentiment Alerts

    3 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  7. Support for SSO across multiple Entra ID tenants.

    103 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Allow Route Node in Workflow Studio to send call to another Workflow

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. Object support in call baggage

    2 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  12. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  13. Add Branch Node to Workflow Studio

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Add Data Builder node to Workflow Studio

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Make Supervisor Assist feature easier to see in the UI

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. System schedules accessible via Queues, channels, IVR

    23 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  19. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. Call streaming IVR audio

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
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