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16 results found

  1. Make voice transcripts visible to agents in RingCX

    10 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  2. Call streaming IVR audio

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik supported this idea  · 

  3. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik supported this idea  · 

  4. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik supported this idea  · 

  5. Provide a way to copy Messaging Visual Library item

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  6. Allow editing of Messaging Visual Library to change associated Channel

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  7. Allow dispositions for messages engaged from an Inbox folder

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  8. Show Reply Assistant list using Groups

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  9. AI-based automated translation tool in RingCX digital channels

    3 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  10. Disposition UI needs to be easier to use

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  11. Remove DTMF feature for Voice dispositions

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik shared this idea  · 

  12. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bob Lenarcik supported this idea  · 
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    Bob Lenarcik commented  · 

    The idea doesn't specify if this is for voice, but the UI for digital requeue shortcuts allows re-use of shortcuts for different digital queues. The UI for voice should be changed to match digital requeue shotcut management.

  13. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. Tiered Dispositions

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. Agent personal queue - Easy UI feature

    4 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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