← RingCentral Ideas

Settings and activity

42 results found

  1. Ability to cancel or extend after call wrap

    50 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  2. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Automatically change the status to Wrap during wrap-up time in RingCX.

    19 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. Real Time Sentiment Alerts

    2 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. Allow more than one source of SSO for different domains

    62 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  6. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  7. Allow Route Node in Workflow Studio to send call to another Workflow

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Object support in call baggage

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. Add Branch Node to Workflow Studio

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. Add Data Builder node to Workflow Studio

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Make Supervisor Assist feature easier to see in the UI

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. System schedules accessible via Queues, channels, IVR

    22 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  17. Make voice transcripts visible to agents in RingCX

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Call streaming IVR audio

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  19. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  20. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
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