Settings and activity

35 results found

1. Allow Route Node in Workflow Studio to send call to another Workflow

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

2. RingCX Global Secondary Nodes

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

3. Object support in call baggage

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

4. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

5. Add Branch Node to Workflow Studio

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

6. Add Data Builder node to Workflow Studio

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

7. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

8. Make Supervisor Assist feature easier to see in the UI

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

9. Make Agent Assist features easier to access

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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

10. System schedules accessible via Queues, channels, IVR

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 27, 2024

11. Make voice transcripts visible to agents in RingCX

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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Apr 5, 2024

12. Call streaming IVR audio

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

13. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

14. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

15. Add video meeting history to RC App

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 12, 2021

16. Additional logic operator for Report Template filters

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  May 20, 2022

17. RingCentral MVP as a DFO Channel

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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 30, 2022

18. More Flexible configuration of Custom Workspaces

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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 30, 2022

19. Provide a way to copy Messaging Visual Library item

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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 2, 2024

20. Allow editing of Messaging Visual Library to change associated Channel

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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 2, 2024