Settings and activity

43 results found

1. call offers for the longest wait time

   190 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jul 17, 2025

2. Ability to cancel or extend after call wrap

   56 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

3. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

4. Automatically change the status to Wrap during wrap-up time in RingCX.

   27 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 18, 2025

5. Real Time Sentiment Alerts

   3 votes

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   0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 3, 2024

6. Support for SSO across multiple Entra ID tenants.

   101 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

7. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 2, 2024

8. Allow Route Node in Workflow Studio to send call to another Workflow

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

9. RingCX Global Secondary Nodes

   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

10. Object support in call baggage

    2 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

11. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 24, 2024

12. Add Branch Node to Workflow Studio

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

13. Add Data Builder node to Workflow Studio

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 24, 2024

14. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

15. Make Supervisor Assist feature easier to see in the UI

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

16. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 13, 2024

17. System schedules accessible via Queues, channels, IVR

    23 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 27, 2024

18. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Apr 5, 2024

19. Call streaming IVR audio

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024

20. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBob Lenarcik (Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 14, 2024