Settings and activity
20 results found
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5 votes
Robin
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50 votesRobin
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14 votes
An error occurred while saving the comment Robin
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3 votes
We're actively researching this feature. Can you please provide more detail of why this is so important?
What problems does this solve that a good routing system that was properly configured cannot?
Robin
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41 votes
An error occurred while saving the comment Robin
commented
This feature is available in competing call centre systems.
Robin
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39 votesRobin
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91 votesRobin
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62 votes
An error occurred while saving the comment Robin
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5 Seconds isn't real time.
For example, calls will appear on our dashboard 5 seconds after the call was answered!
Robin
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3 votesRobin
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1 voteRobin
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279 votes
An error occurred while saving the comment Robin
commented
This is a basic function and is really bad that it hasn't been implemented.
Robin
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3 votesRobin
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2 votes
An error occurred while saving the comment Robin
commented
I would love the ability to re-queue a message rather than re-assigning. Frankly, re-assigning a message is a completely pointless features, as the message doesn't get offered to the agent. What is the point of the re-assigning system, if the message doesn't get re-offered to the agent so that it appears in My Messages?
It means that there is a discrepancy between what is in the user's "My Messages" section and the "My Inbox", making it confusing for the user.
Robin
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38 votesRobin
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3 votes
An error occurred while saving the comment Robin
commented
The fact that this hasn't been done for more than a year is frankly dumb.
Why doesn't the system do this? What is the point of the Inbox system?
Robin
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2 votes
An error occurred while saving the comment Robin
commented
Frankly, this seems to be a no-brainer. Why didn't the system do this already?
It makes the system seem broken that it doesn't do this.
Robin
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56 votes
In design
An error occurred while saving the comment Robin
commented
The general inconsistency between the "MyMessages" and "AllMessages" in general is a really disappointing aspect of the system.
It makes it look like it hasn't been implemented correctly, and seems more like a lazy approach to development.
It should be improved, as frankly, as it stands the product is of poor quality, and I wouldn't recommend it.
Robin
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10 votes
I'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.
You can find additional details in the attached image.
An error occurred while saving the comment Robin
commented
Instant notifications would be a great feature that is present in other solutions. Daily, Weekly, and Month Notifications are okay, but instant notifications is a missing feature.
Robin
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9 votes
Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.
An error occurred while saving the comment Robin
commented
Instant notifications would be a great feature that is present in other solutions. Daily, Weekly, and Month Notifications are okay, but instant notifications is a missing feature.
Robin
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27 votes
An error occurred while saving the comment Robin
commented
Critical, as US Redactions don't apply and are useless.
Robin
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It's silly that this hasn't already been implemented.