← RingCentral Ideas

Settings and activity

19 results found

  1. Embed agent into RingEX

    50 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Robin supported this idea  · 

  2. Omnidirectional Allow RingCentral App Channels

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    It's silly that this hasn't already been implemented.

    Robin supported this idea  · 

  3. Manually assign queued emails

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin supported this idea  · 

  4. Call journey report for RCX

    38 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    This feature is available in competing call centre systems.

    Robin supported this idea  · 

  5. WCAG (Web Content Accessibility Guidelines)

    38 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin supported this idea  · 

  6. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin supported this idea  · 

  7. dashboards data refresh time

    59 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    5 Seconds isn't real time.

    For example, calls will appear on our dashboard 5 seconds after the call was answered!

    Robin supported this idea  · 

  8. Digital E-mail Address/Phone Number in Historical Reporting

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Robin shared this idea  · 

  9. Identity Information in Reporting/Analytics

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin shared this idea  · 

  10. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    This is a basic function and is really bad that it hasn't been implemented.

    Robin supported this idea  · 

  11. RCX Real time Long Abandon Metrics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin supported this idea  · 

  12. Requeue in all messages

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    I would love the ability to re-queue a message rather than re-assigning. Frankly, re-assigning a message is a completely pointless features, as the message doesn't get offered to the agent. What is the point of the re-assigning system, if the message doesn't get re-offered to the agent so that it appears in My Messages?

    It means that there is a discrepancy between what is in the user's "My Messages" section and the "My Inbox", making it confusing for the user.

    Robin supported this idea  · 

  13. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin supported this idea  · 

  14. Allow dispositions for messages engaged from an Inbox folder

    3 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    The fact that this hasn't been done for more than a year is frankly dumb.

    Why doesn't the system do this? What is the point of the Inbox system?

    Robin supported this idea  · 

  15. Show messages assigned to agent in My Messages rather than my inbox

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Robin commented  · 

    Frankly, this seems to be a no-brainer. Why didn't the system do this already?

    It makes the system seem broken that it doesn't do this.

    Robin supported this idea  · 

  16. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Robin commented  · 

    The general inconsistency between the "MyMessages" and "AllMessages" in general is a really disappointing aspect of the system.

    It makes it look like it hasn't been implemented correctly, and seems more like a lazy approach to development.

    It should be improved, as frankly, as it stands the product is of poor quality, and I wouldn't recommend it.

    Robin supported this idea  · 

  17. Instant Notifications added to views

    6 votes
    New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Robin commented  · 

    Instant notifications would be a great feature that is present in other solutions. Daily, Weekly, and Month Notifications are okay, but instant notifications is a missing feature.

    Robin supported this idea  · 

  18. Negative Tracker Alert

    8 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Robin commented  · 

    Instant notifications would be a great feature that is present in other solutions. Daily, Weekly, and Month Notifications are okay, but instant notifications is a missing feature.

    Robin supported this idea  · 

  19. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    27 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Robin commented  · 

    Critical, as US Redactions don't apply and are useless.

    Robin supported this idea  ·