Ability to transfer to another IVR
5
votes
Matt Chalupsky
shared this idea
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Matt Chalupsky
commented
The lack of the ability to be able to split an IVR into several scripts and transfer between them as needed is one of the most obvious differences between EV and CC. This functionality allows us to keep scripts focused so that we’re not having to build everything into a single setup. It's also critical that call data is maintained between the IVRs. The ability to use containers is helpful, but doesn’t truly cover this gap.This is another issue that sometimes forces sales to move projects to CC instead of EV.