Dashboard Access for Agents
This would be especially helpful for situations where everyone is working remote. The most important Analytics access would be to real-time reports, since agents may not need to view or download scheduled and historical data.
3
votes
Matt Chalupsky
shared this idea
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Matt Chalupsky
commented
A complainant that comes up on many projects is that agents need an admin account to see dashboards. This is especially disruptive for companies where everybody is working remotely. This is a feature that is currently available to CC customers, and has cause several new EV customers to question whether the platform will work for their company.