Automatic Name Retention for Numbers Converted to Contact Center

Problem:

Currently, when a phone number's type is changed from "Extension" to "Contact Center" in the RingCentral Admin Portal > Phone System > Phone Numbers > All Numbers, the associated name is deleted. This creates a management issue for accounts with a large number of Contact Center numbers, as the previously assigned names are lost.

Impact:

Difficulty identifying specific numbers within the RingCentral Admin Portal.

Increased time and effort required to manage caller ID assignments in external systems like Incontac MAX.

Proposed Solution:

Implement a feature that automatically retains the existing name for a phone number when its type is changed from "Extension" to "Contact Center" in the RingCentral Admin Portal.

Benefits:

• Improved efficiency in managing and identifying Contact Center numbers.
• Reduced administrative burden when updating caller ID in external systems.
• Streamlined workflow for accounts with a high volume of Contact Center numbers.

Additional Considerations:

• Allow users to optionally clear the name during the conversion process if desired.

• Provide a clear notification to users about the name retention behavior.

Thank you for considering this feature request. We believe this simple change will significantly improve the usability and manageability of the RingCentral Contact Center for accounts with a large number of assigned numbers.