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23 results found

  1. Longer Data Retention For Analytics Portal

    19 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Homert supported this idea  · 

  2. Automatic Name Retention for Numbers Converted to Contact Center

    6 votes

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    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  3. Allow/ Retain "Unavail" status right after agent Saved a Disposition reason

    1 vote

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Homert shared this idea  · 

  4. Forwarded To Numbers as trackable data in analytics and call logs

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Limited Extensions should be available on InContact/MAX Company Directory

    6 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Homert shared this idea  · 

  6. Allow handling of multiple Call Queue calls

    87 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Homert supported this idea  · 

  7. Feature Request - Browser-Based Joining for External Guests on RingCentral Video iOS Meetings (Safari)

    1 vote

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Homert shared this idea  · 

  8. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Homert shared this idea  · 

  9. Force Log-out due to Inactivity

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Homert shared this idea  · 

  10. customized role that grants administrative privileges for routine modifications and general additions/deletions

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Scheduled Changes

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Remove password from call queue voicemail

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Option to Restore Deleted users with their call history

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. I'd like to be able the schedule conference calls in the future

    35 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    450 votes

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    Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Screen Pop Question for Dynamics integration

    5 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  19. Notifications from the service web or app that deleting more than 50 contacts are not allowed.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Dashboards / Performance Reports

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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