Settings and activity

23 results found

1. analytics retention policy

   63 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Jun 13, 2024

2. Automatic Name Retention for Numbers Converted to Contact Center

   8 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  May 24, 2024

3. Allow/ Retain "Unavail" status right after agent Saved a Disposition reason

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 13, 2024

4. Forwarded To Numbers as trackable data in analytics and call logs

   7 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 12, 2024

5. Limited Extensions should be available on InContact/MAX Company Directory

   6 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 11, 2024

6. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

   Homert supported this idea  ·  Mar 5, 2024

7. Feature Request - Browser-Based Joining for External Guests on RingCentral Video iOS Meetings (Safari)

   1 vote

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 10, 2023

8. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

   12 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 21, 2023

9. Force Log-out due to Inactivity

   26 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 6, 2023

10. customized role that grants administrative privileges for routine modifications and general additions/deletions

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Scheduled Changes

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    27 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Remove password from call queue voicemail

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Option to Restore Deleted users with their call history

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. I'd like to be able the schedule conference calls in the future

    41 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Screen Pop Question for Dynamics integration

    7 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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19. Notifications from the service web or app that deleting more than 50 contacts are not allowed.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Dashboards / Performance Reports

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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