Feature Request: Agent Search Leads by Campaign in RingCX Problem:
Feature Request: Agent Search Leads by Campaign in RingCX
Problem:
Currently, RingCX agents cannot efficiently search for leads based on specific campaigns. This can lead to increased search time, reduced productivity, and potentially missed opportunities.
Proposed Solution:
Implement a feature that allows agents to search for leads by campaign. This would enable agents to quickly locate and engage with leads relevant to their current campaign, improving their overall efficiency and effectiveness.
Benefits:
Improved Agent Productivity: Agents can spend less time searching for leads and more time engaging with them.
Enhanced Lead Management: Campaigns can be better organized and tracked, leading to improved lead conversion rates.
Increased Customer Satisfaction: Agents can provide more personalized and timely responses to leads, leading to a better customer experience.
Implementation Suggestions:
Search Bar: Add a search bar within the campaign view where agents can enter campaign names or keywords.
Filters: Allow agents to filter leads by campaign status, lead source, or other relevant criteria.
Advanced Search: Consider offering advanced search options for more complex queries.
By implementing this feature, RingCX can provide agents with a powerful tool to streamline their workflow and improve their ability to convert leads into customers