Settings and activity

75 results found

1. Ability to add “Host” Filter and save it without selecting a specific value.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Mar 12, 2026

2. Allow disabling inbound Faxing by DID

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Mar 9, 2026

3. Allow configurable call duration threshold for keyword recognition in Trackers

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Mar 6, 2026

4. Option to Disable Account Validation

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Mar 4, 2026

5. Account-Wide Extension Call Routing Report

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Mar 2, 2026

6. Analytics Report for Robocall

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Feb 27, 2026

7. Live Reports and Performance Reports - Restrict data visibility

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Jan 28, 2026  ·  Edit…  ·  Delete…

   The ability to restrict access to Live Reports so call queue members can only view live reports for the queues they belong to, rather than having visibility across other queues.

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   Lynce supported this idea  ·  Jan 28, 2026

8. RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man

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   Lynce shared this idea  ·  Dec 17, 2025

9. Display Actual Users by Device Type in Adoption and Usage Reports

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Oct 28, 2025  ·  Edit…  ·  Delete…

   Example Output.

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   Lynce shared this idea  ·  Oct 28, 2025

10. RingCX Audit Log Feature – Agent Status

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Sep 29, 2025

11. Allow Users with Full Access to View and Edit Roles Created by Other Full Access Users

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Sep 9, 2025

12. Improve Readability of Call Transcripts in RingCX

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Sep 9, 2025

13. RingSense License Reassignment

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    Lynce supported this idea  ·  Aug 18, 2025

14. Support for SMS Delivery to Satellite-Based Services

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Aug 8, 2025

15. SMS Text notification ATT

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jul 9, 2025

16. Make Phone Numbers Assigned to RingCX Voice Queues Searchable When Making or Transferring Calls

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jun 29, 2025

17. Display ANI Location (City and State) in RingCX Real-Time Dashboard

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jun 29, 2025

18. Be able to handle multiple conference calls using deskphone

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Apr 29, 2025

19. Email notification for changes on the account

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Mar 2, 2025

20. Ability to Move Users Between Groups in RingCX

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Feb 21, 2025
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    Lynce commented  ·  Feb 21, 2025  ·  Edit…  ·  Delete…

    When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.

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