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  1. RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lynce shared this idea  · 

  2. Display Actual Users by Device Type in Adoption and Usage Reports

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Lynce commented  · 

    Example Output.

    Lynce shared this idea  · 

  3. RingCX Audit Log Feature – Agent Status

    8 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Lynce supported this idea  · 

  4. Allow Users with Full Access to View and Edit Roles Created by Other Full Access Users

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Lynce shared this idea  · 

  5. Improve Readability of Call Transcripts in RingCX

    3 votes

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Lynce shared this idea  · 

  6. RingSense License Reassignment

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.


    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.



    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US



    Lynce supported this idea  · 

  7. Support for SMS Delivery to Satellite-Based Services

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lynce shared this idea  · 

  8. SMS Text notification ATT

    23 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Admin →
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    Lynce supported this idea  · 

  9. Make Phone Numbers Assigned to RingCX Voice Queues Searchable When Making or Transferring Calls

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Lynce shared this idea  · 

  10. Display ANI Location (City and State) in RingCX Real-Time Dashboard

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Lynce shared this idea  · 

  11. Be able to handle multiple conference calls using deskphone

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Lynce supported this idea  · 

  12. Email notification for changes on the account

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lynce supported this idea  · 

  13. Ability to Move Users Between Groups in RingCX

    5 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Lynce supported this idea  · 
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    Lynce commented  · 

    When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.

  14. RingCX custom report that includes actual message in digital email.

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Lynce shared this idea  · 

  15. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Lynce supported this idea  · 

  16. Dashboard for agents and supervisors in RingCX

    66 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Lynce commented  · 

    Please see attached.

    Lynce shared this idea  · 

  17. Sync RingCentral Desktop Application With RingCX

    287 votes

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    Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Lynce supported this idea  · 

  18. Would like to have an option to just end the call if no one answers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Lynce supported this idea  · 

  19. Remove abandoned calls where someone hangs up at 8 sec or less

    12 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Lynce commented  · 

    Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.

    Lynce supported this idea  · 

  20. Max Q Data in RingCX Custom Widget

    2 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Lynce commented  · 

    Please see attached file for reference.

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