Settings and activity
58 results found
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3 votes
Lynce supported this idea ·
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2 votes
Lynce shared this idea ·
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2 votes
Lynce shared this idea ·
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6 votes
Lynce supported this idea ·
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8 votes
An error occurred while saving the comment Lynce shared this idea ·
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141 votes
Lynce supported this idea ·
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12 votes
Lynce supported this idea ·
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7 votes
An error occurred while saving the comment Lynce commented
Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.
Lynce supported this idea ·
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2 votes
An error occurred while saving the comment Lynce commented
Please see attached file for reference.
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1 vote
An error occurred while saving the comment Lynce commented
Similar to the template option available in the stand-alone RingCentral App.
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9 votes
Lynce supported this idea ·
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6 votes
Lynce supported this idea ·
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12 votes
Lynce supported this idea ·
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3 votes
Lynce supported this idea ·
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4 votes
Lynce supported this idea ·
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58 votes
Lynce supported this idea ·
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15 votes
Lynce supported this idea ·
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32 votes
Lynce supported this idea ·
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1 vote
Lynce shared this idea ·
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1 vote
Lynce shared this idea ·
Please see attached.