Settings and activity

88 results found

1. Multi-Day / Date-Range Analytics Report Generation

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Oct 1, 2026  ·  Edit…  ·  Delete…

   Add the ability in RingEX Analytics to configure and display multiple date ranges within a single dashboard or report.

   Currently, users are limited to viewing analytics data based on a single selected date range at a time. To compare or review data across multiple months, users need to manually change the date range or create separate reports.

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2. Disable DTMF Input After Voicemail Greeting Begins

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Aug 10, 2026

3. disable DTMF during a voicemail greeting

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Aug 10, 2026

4. Sync Fax Default Cover Page from Admin Portal to Desktop and Web App

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jul 31, 2026

5. Restrict Dial-by-Name Directory for Federated Accounts

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 29, 2026

6. Dynamic Field Mapping for Custom Fax Cover Pages

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 22, 2026

7. Bulk Download of SMS Conversations (Inbound and Outbound) for Multiple Users

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Jul 22, 2026

8. Pause Automatic Call Recording

   41 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 23, 2026

9. Filter Call Logs with Multiple Extensions

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 15, 2026
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   Lynce commented  ·  Jun 15, 2026  ·  Edit…  ·  Delete…

   Additional request for CASE: 31763140.

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10. Dialing without area code

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  May 19, 2026

11. Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Apr 30, 2026  ·  Edit…  ·  Delete…

    Please see the attached SS for reference.

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    Lynce shared this idea  ·  Apr 30, 2026

12. Option to Hide “Auto-Answer” Function in Roles & Permissions

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Apr 30, 2026  ·  Edit…  ·  Delete…

    Please see attached as reference.

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    Lynce shared this idea  ·  Apr 30, 2026

13. Ability to add “Host” Filter and save it without selecting a specific value.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Mar 12, 2026

14. Allow disabling inbound Faxing by DID

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Mar 9, 2026

15. Allow configurable call duration threshold for keyword recognition in Trackers

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm happy to announce that keyword trackers are now being applied for any calls > 10 seconds. This should help trigger trackers for brief customer interactions.

    Lynce shared this idea  ·  Mar 6, 2026

16. Option to Disable Account Validation

    9 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Mar 4, 2026

17. Account-Wide Extension Call Routing Report

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Mar 2, 2026

18. Analytics Report for Robocall

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Feb 27, 2026

19. Live Reports and Performance Reports - Restrict data visibility

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Jan 28, 2026  ·  Edit…  ·  Delete…

    The ability to restrict access to Live Reports so call queue members can only view live reports for the queues they belong to, rather than having visibility across other queues.

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    Lynce supported this idea  ·  Jan 28, 2026

20. RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man

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    Lynce shared this idea  ·  Dec 17, 2025