Settings and activity
51 results found
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4 votes
An error occurred while saving the comment Lynce supported this idea · -
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An error occurred while saving the comment Lynce commentedPlease see attached file for reference.
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1 vote
An error occurred while saving the comment Lynce commentedSimilar to the template option available in the stand-alone RingCentral App.
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8 votesLynce supported this idea ·
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11 votesLynce supported this idea ·
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37 votesLynce supported this idea ·
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70 votes
An error occurred while saving the comment Lynce commentedTo have an option to download reports in Business Analytics as PDF.
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7 votesLynce shared this idea ·
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9 votesLynce shared this idea ·
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6 votesLynce shared this idea ·
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6 votesLynce shared this idea ·
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8 votesLynce shared this idea ·
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9 votesLynce shared this idea ·
Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.