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  1. 2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Lynce shared this idea  · 
  2. 2 votes

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    New  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Lynce shared this idea  · 
  3. 6 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Lynce supported this idea  · 
  4. 2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lynce shared this idea  · 
  5. 18 votes

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    New  ·  2 comments  ·  Events & Video » Other  ·  Admin →
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    Lynce supported this idea  · 
  6. 2 votes

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    Lynce shared this idea  · 
  7. 2 votes

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    Lynce shared this idea  · 
  8. 5 votes

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    Lynce supported this idea  · 
  9. 3 votes

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    Lynce supported this idea  · 
  10. 5 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Lynce supported this idea  · 
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    Lynce commented  · 

    When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.

  11. 2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Lynce shared this idea  · 
  12. 7 votes

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    Lynce supported this idea  · 
  13. 42 votes

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    Lynce commented  · 

    Please see attached.

    Lynce shared this idea  · 
  14. 245 votes

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    Lynce supported this idea  · 
  15. 13 votes

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    Lynce supported this idea  · 
  16. 12 votes

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    Lynce commented  · 

    Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.

    Lynce supported this idea  · 
  17. 2 votes

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    Lynce commented  · 

    Please see attached file for reference.

  18. 1 vote

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lynce commented  · 

    Similar to the template option available in the stand-alone RingCentral App.

  19. 10 votes

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    Lynce supported this idea  · 
  20. 6 votes

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    Lynce supported this idea  · 
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