Settings and activity

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  1. 3 votes
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  2. 2 votes
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  3. 2 votes
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  4. 7 votes
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  5. 15 votes
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    Lynce commented  · 

    Please see attached.

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  6. 176 votes
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  7. 12 votes
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  8. 7 votes
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    Lynce commented  · 

    Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.

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  9. 2 votes
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    Lynce commented  · 

    Please see attached file for reference.

  10. 1 vote
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lynce commented  · 

    Similar to the template option available in the stand-alone RingCentral App.

  11. 10 votes
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  12. 6 votes
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  13. 12 votes
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  14. 3 votes
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  15. 4 votes
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  16. 61 votes
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  17. 15 votes
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  18. 32 votes
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  19. 1 vote
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  20. 1 vote
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