Allow for ability to add role restrictions to supervisor tool.
Currently in addition to being able to listen to calls, the supervisor role allows for changing an agent state or logging other agents out of the platform. Supervisor also allows you to barge in on any call, and hang up any active call. Customer states that being able to monitor calls is how they train new employees, but they do not want new employees to have the above functions.
They want to have the ability to restrict the supervisor functions to Monitor calls only.
2
votes
AdminJesse
(Manager - Hypercare, RingCentral)
shared this idea