Settings and activity

12 results found

1. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   30 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) supported this idea  ·  Apr 16, 2025

2. Deskphone pairing play voicemail

   27 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) supported this idea  ·  Feb 19, 2025

3. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) supported this idea  ·  Nov 5, 2024

4. Show Caller number when specific extension will transfer the call to another extension

   35 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) supported this idea  ·  Jul 25, 2024

5. Add AWAY Option for chat

   42 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) supported this idea  ·  Mar 5, 2024

6. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   302 votes

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   Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   AdminJesse Medina (Manager - Hypercare, RingCentral) commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

   It would be nice if an admin could create custom fax cover page templates for the users of a specific business to be able to use whilst in the RC app.

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7. Read-only access

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to assign dedicated fax number to multiple users

   83 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Add Dinosaur Emojis to RingCentral Chat

   169 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

10. RC App Video quality Monitoring/Controls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. MVP Desk Phone License With No DID

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Analytics regarding Text Messaging/SMS

    249 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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