RingCX agents able to see the total duration of their agent states for the day
We would like our RingCX agents able to see the total duration of their agent states for the day so that they can keep track of the times they are really working.
2
votes
Paul Vincent
shared this idea
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Allison
commented
We prefer not to have this feature available solely for Supervisors to review, as it would consume valuable time that could be better spent on other priorities. Especially if there are multiple agents asking. This could lead to inefficiencies and disrupt their ability to focus on broader operational responsibilities.