Improvement with the CX queue voicemail options.
CX queue voicemail is a major issue. It should work exactly like the EX platform, meaning to attach the voicemail as well as the option to transcribe the voicemail in the emailed message. For our users, having a link to another server which does not work. we have already whitelisted it but when logging in you get no voicemail but a option to log in again. We had to transfer the call to an EX queue, then use that queue to save the voicemail to send to a group email.
Elliott
shared this idea
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Chase
commented
Yes, this is a major pain point for us. We use the Single Pane of Glass client, and when clicking the email link it takes you to a web browser that expects you to authenticate to CX. This kicks you out of the Single Pane of Glass client, and normally our staff struggle with having to close the browser and open several times to listen to the voicemail.
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Roy
commented
Another vote for this to function like EX with the attachment emailed to the queue address.