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5 results found

  1. Sync RingCentral Desktop Application With RingCX

    85 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elliott supported this idea  · 
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    Elliott commented  · 

    Its not just the desktop app, it happens with physical phones as well. We ONLY use physical phones and do not use the app other than to log into queues on the EX side or send these call (calls coming to the phone even though i am engaged on another call) to voicemail. if a call comes in on CX, it will NOT go to voicemail regardless, only EX calls.

  2. Park calls from the CX platform for both CX and EX users.

    5 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elliott commented  · 

    Addition: Our internal programmers did briefly look at your API and it looks like transferring calls to a park line is in the API,so it looks like it is possible.

    Elliott shared this idea  · 

  3. Voicemail Notification Emails for Voice Queues with Text Transcripts

    5 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elliott commented  · 

    CX also does not give you the ability to attached the voicemail either like EX does. Sending only a link to an external server that does not work for us. When we click that link we are prompted to log in several times. If I am sending voicemail to a group email, I should have the ability to attach the actual voicemail.

    Elliott supported this idea  · 

  4. Improvement with the CX queue voicemail options.

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elliott shared this idea  · 

  5. Enhancement Request to show all extensions in the Corporate Directory

    4 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Elliott commented  · 

    I came here to ask for the same thing, plus 1 from me.

    Elliott supported this idea  ·