RingCX Digital Channel's sender name
In RingCX Digital Channels's sender name, customers are using the variable {{first name}}{[last name}}.
This feature is working as expected. However, if they transfer an email from one channel to another, it is still recognizing the first and last name of the agent from the channel the email was initially assigned. The first and last name should recognize the name of the NEW agent assigned from the other channel.
Please see example below.
The first screenshot shows the correct sender Toni. You would notice that her signature is also on the email she sent.
2
votes
Vernice
shared this idea