Settings and activity

19 results found

1. RCX Trigger a notification to admins if the call recording fails

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Aug 12, 2025

2. Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Aug 12, 2025

3. RingCX_Improvement for Country ANI / Country Geolocation ANI Metric

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Jul 24, 2025

4. Combine for RingEX and CXone reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Jul 8, 2025

5. Expanding the date range of Usage frequency

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Edit…  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Jul 2, 2025

6. Lead Management / Cadence

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Apr 27, 2025

7. RingCX: Option to turn off sound notification in RingCX Digital

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Apr 21, 2025

8. Automatically assign numbers based on user roles, locations, or availability from a designated number pool.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vernice shared this idea  ·  Apr 4, 2025

9. RingCX - Matching disposition in Voice and Digital Queues

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Vernice supported this idea  ·  Apr 4, 2025

10. Looking to have a SIP setting for the main line

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vernice supported this idea  ·  Mar 20, 2025

11. RingCX Digital Channel's sender name

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Feb 13, 2025

12. Callback feature in IVR system

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Feb 10, 2025

13. Call queue is forwarding a call during business hours and being tagged as abandoned

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Feb 7, 2025

14. Super Admin should be able to access voicemail recordings using the Call log report

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Vernice supported this idea  ·  Jan 22, 2025

15. custom role for a user to access a specific site only

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Vernice supported this idea  ·  Jan 17, 2025

16. Option to Hide Direct number on the app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vernice supported this idea  ·  Jan 10, 2025

17. RingCX Report - Hold Frequencies

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Jan 4, 2025

18. Remove the Company Number in Call Log "Forwarded To" Column

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Oct 23, 2024

19. Remove agent's visibility that their calls are being monitored in HUD

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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    Vernice shared this idea  ·  Oct 16, 2024