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24 results found

  1. Deailed Call log in RingEX for Transferred Calls from Contact Center

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Vernice shared this idea  · 

  2. Add a Highlight in Adoption and Usage report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  3. Have a monthly breakdown of monthly results if the date range selected is by year

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Adjust Call Recording Announcement Playback Timing

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  5. RCX | Call Recording URL link should be segmented and not duplicate links

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vernice shared this idea  · 

  6. RCX Trigger a notification to admins if the call recording fails

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Vernice shared this idea  · 

  7. Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vernice shared this idea  · 

  8. RingCX_Improvement for Country ANI / Country Geolocation ANI Metric

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vernice shared this idea  · 

  9. Combine for RingEX and CXone reporting

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vernice shared this idea  · 

  10. Expanding the date range of Usage frequency

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Vernice shared this idea  · 

  11. Lead Management / Cadence

    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Vernice shared this idea  · 

  12. RingCX: Option to turn off sound notification in RingCX Digital

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vernice shared this idea  · 

  13. Automatically assign numbers based on user roles, locations, or availability from a designated number pool.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vernice shared this idea  · 

  14. RingCX - Matching disposition in Voice and Digital Queues

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  15. Looking to have a SIP setting for the main line

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vernice supported this idea  · 

  16. RingCX Digital Channel's sender name

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vernice shared this idea  · 

  17. Callback feature in IVR system

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Call queue is forwarding a call during business hours and being tagged as abandoned

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  19. Super Admin should be able to access voicemail recordings using the Call log report

    12 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  20. custom role for a user to access a specific site only

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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