← RingCentral Ideas

Settings and activity

16 results found

  1. Combine for RingEX and CXone reporting

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vernice shared this idea  · 

  2. Expanding the date range of Usage frequency

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Vernice shared this idea  · 

  3. Lead Management / Cadence

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Vernice shared this idea  · 

  4. RingCX: Option to turn off sound notification in RingCX Digital

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Vernice shared this idea  · 

  5. Automatically assign numbers based on user roles, locations, or availability from a designated number pool.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vernice shared this idea  · 

  6. RingCX - Matching disposition in Voice and Digital Queues

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Vernice supported this idea  · 

  7. Looking to have a SIP setting for the main line

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vernice supported this idea  · 

  8. RingCX Digital Channel's sender name

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Vernice shared this idea  · 

  9. Callback feature in IVR system

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vernice shared this idea  · 

  10. Call queue is forwarding a call during business hours and being tagged as abandoned

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vernice shared this idea  · 

  11. Super Admin should be able to access voicemail recordings using the Call log report

    11 votes
    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vernice supported this idea  · 

  12. custom role for a user to access a specific site only

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vernice supported this idea  · 

  13. Option to Hide Direct number on the app

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vernice supported this idea  · 

  14. RingCX Report - Hold Frequencies

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Vernice shared this idea  · 

  15. Remove the Company Number in Call Log "Forwarded To" Column

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vernice shared this idea  · 

  16. Remove agent's visibility that their calls are being monitored in HUD

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Vernice shared this idea  ·