RingCX | Customer is requesting to have a feature to make an outbound call while users are engaged
The customer is requesting a feature that allows users to make an outbound call while they are engaged on another call.
Currently, as a workaround, users place the original call on hold, click the transfer button, and select the "Stay on Call" checkbox to consult. Afterward, they unhold the call to return to the original caller.
While this method works, there are potential risks — agents might accidentally conference the call with the other party or forget to check the "Stay on Call" box, inadvertently performing a cold transfer.
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