← RingCentral Ideas

Settings and activity

36 results found

  1. Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Joaquin supported this idea  · 

  2. Feature Request – IVR Option in RingCX Broadcasting

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Joaquin supported this idea  · 

  3. Feature Request: Call Queue Configuration Export

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Joaquin supported this idea  · 

  4. Show caller ID when Transferring Calls

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mark Joaquin shared this idea  · 

  5. Disable Cross-Site Access Management by Default

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Joaquin supported this idea  · 

  6. Spoofing caller id while Porting In

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Joaquin supported this idea  · 

  7. Live monitoring from RingCentral Admin portal of a extension/user.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Joaquin supported this idea  · 

  8. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  9. IVR option to type the caller's postal/zip code

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  10. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  11. Add Voicemail Transcription for Contact Center

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  12. Report Analytics for Outbound Call and Faxes

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  13. See all support cases in the support portal

    8 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  14. RingCentral for Intune on Desktop

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Mark Joaquin supported this idea  · 

  15. Audit Trail Scheduled Reporting

    11 votes
    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Mark Joaquin supported this idea  · 

  16. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  17. Need a click to dial feature for the RC for Google Chrome Extension

    5 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  18. Presence sync bidirectional visual delay

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  19. analytics retention policy

    60 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 

  20. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark Joaquin supported this idea  · 
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