Settings and activity

48 results found

1. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Mar 13, 2026

2. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Dec 9, 2025

3. Warm Transfer Calls From RingEX USers to RingCX Agents

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Dec 5, 2025

4. Prevent transcription of Credit Card numbers

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Oct 3, 2025

5. Development Plan Ringsense

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jul 22, 2025

6. RingCX Time Based Callback-in-Queue Offering

   38 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jul 15, 2025

7. Case Severity

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 11, 2025

8. Email AI Receptionist Call History Summary After Each Call

   41 votes

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   New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 10, 2025

9. RingCX | Contact Record for progressive or preview mode

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 3, 2025

10. SMS Alert Tone In RingCX

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  May 28, 2025

11. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  May 27, 2025

12. New feature tutorials feature in RingCentral app.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  May 27, 2025

13. Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer

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    Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Apr 4, 2025

14. Feature Request – IVR Option in RingCX Broadcasting

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Apr 4, 2025

15. Feature Request: Call Queue Configuration Export

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Apr 3, 2025

16. Show caller ID when Transferring Calls

    6 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Joaquin shared this idea  ·  Apr 1, 2025

17. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 28, 2025

18. Spoofing caller id while Porting In

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 20, 2025

19. Live monitoring from RingCentral Admin portal of a extension/user.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 18, 2025

20. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 11, 2025