Settings and activity

44 results found

1. Development Plan Ringsense

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   Mark Joaquin supported this idea  ·  Jul 22, 2025

2. RingCX Time Based Callback-in-Queue Offering

   27 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jul 15, 2025

3. Case Severity

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 11, 2025

4. Email AI Receptionist Call History Summary After Each Call

   15 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 10, 2025

5. RingCX | Contact Record for progressive or preview mode

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Jun 3, 2025

6. SMS Alert Tone In RingCX

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  May 28, 2025

7. Auto Log Off an Agent feature

   7 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  May 27, 2025

8. New feature tutorials feature in RingCentral app.

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  May 27, 2025

9. Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Joaquin supported this idea  ·  Apr 4, 2025

10. Feature Request – IVR Option in RingCX Broadcasting

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Apr 4, 2025

11. Feature Request: Call Queue Configuration Export

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Apr 3, 2025

12. Show caller ID when Transferring Calls

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Joaquin shared this idea  ·  Apr 1, 2025

13. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 28, 2025

14. Spoofing caller id while Porting In

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 20, 2025

15. Live monitoring from RingCentral Admin portal of a extension/user.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 18, 2025

16. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Mar 11, 2025

17. IVR option to type the caller's postal/zip code

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Nov 15, 2024

18. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Nov 12, 2024

19. Add Voicemail Transcription for Contact Center

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Oct 24, 2024

20. Report Analytics for Outbound Call and Faxes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Joaquin supported this idea  ·  Oct 23, 2024