At this time, there’s no built-in functionality in RingCX to track or view the outbound email responses that agents send through the platform. This limits visibility and auditing capability for customer interactions via email. Customers looking for a way to monitor and review email correspondence between their agents and customers—similar to how call or chat transcripts are accessible. This would support QA, training, and ensure communication standards are met.

Please consider this feature for a future enhancement to RingCX’s reporting or interaction history tools. Ideally, this could include:

A searchable log of outbound email replies

The ability to view the full email thread

Integration with the contact history panel