Settings and activity

128 results found

1. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

   23 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 17, 2026

2. Split Email Notification Logic for Personal vs. Shared/Call Queue Voicemails

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jun 12, 2026

3. Ability to pause recording on transfer to queues that have call recording disabled

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 9, 2026

4. outbound caller ID options on desk phones

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 5, 2026

5. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 4, 2026

6. I'd like to be able the schedule conference calls in the future

   45 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 4, 2026

7. Ability to restrict On-Demand call recording in MVP

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 28, 2026

8. Call Logs Visibility for Custom Role Users

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  May 28, 2026

9. See all support cases in the support portal

   19 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 27, 2026

10. Change Phone number location without changing the number

    20 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  May 20, 2026

11. Enable MSI/EXE Deployment and Native Support for RingCentral Scheduler Add-in in Perpetual Office (2019) and On-Premises Exchange Environmen

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  May 18, 2026

12. Additional option for call queue waiting time to let the call route to 3rd party number

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  May 15, 2026

13. Disable Automatic Resolved Tagging & Retain Message History

    19 votes

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    New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  May 12, 2026

14. SMS Shared inbox: Resolve feature

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  May 7, 2026

15. Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Apr 24, 2026

16. Differentiating Ring Tone for Incoming Calls

    123 votes

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    Planned  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 22, 2026

17. settings option to separate queue calls vs direct calls ringtone

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 22, 2026

18. Increase the data retention duration for call recording

    71 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Mar 8, 2026

19. Add Caller's Name for Inbound Call Details Report

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Feb 26, 2026

20. Timezone option for Historical Reports

    8 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Feb 25, 2026