Hello RingCentral Developer Team,

Good day.

I would like to formally endorse a Feature Enhancement request for one of our clients, Taxing Authority Consulting Services, PC, following confirmation from the RingCX team that this functionality does not currently exist and would require enhancement.

Background:
The customer operates in a mixed environment where agents are assigned to both:

Predictive Dialer campaigns

Inbound queues

At present, enabling Auto Answer — necessary for agents to properly receive calls via the Predictive Dialer — also causes Inbound queue calls to be auto-answered. This creates challenges for their workflow since the handling approach for these two call types differs.

Requested Enhancement:
The customer is requesting the ability to:

Enable Auto Answer only for Predictive Dialer calls

Disable Auto Answer for Inbound queue calls

Essentially, they’re asking for separate Auto Answer settings per call type. This would allow:

Predictive Dialer calls to be auto-answered as required

Inbound calls to be manually answered by agents

Business Impact:
This separation is critical for their operational workflow, agent readiness, and call handling efficiency. Without this feature, agents participating in dialer campaigns cannot effectively manage inbound calls, limiting flexibility and productivity.

Request for Consideration:
We would like to formally request that this be considered for future development as a feature enhancement.

While we understand that there’s currently no set timeline for implementation, your input and prioritization of this request would provide valuable improvements to customer experience and platform flexibility moving forward.

Thank you very much for your time and consideration.