I’d like to submit a feature request for the RingCX product regarding the search functionality. Currently, it appears that the search functi
I’d like to submit a feature request for the RingCX product regarding the search functionality. Currently, it appears that the search function only supports exact matches, which can limit efficiency and usability when locating contacts, conversations, or other relevant data.
To enhance the user experience and improve productivity, it would be extremely helpful if the search feature could support:
• Partial name searches (e.g., searching for “Johns” would return “Johnston” or “Johnson”)
• Partial number searches (e.g., searching for an area code if whole number is not known, currently number searches must be complete AND have the 1 in front)
• Wildcard searches using characters such as * or ? for broader or more flexible results
These capabilities are especially important for users who may not recall full names or exact terms, and they are common in many enterprise platforms to support better data accessibility.
We would greatly appreciate it if your development team could consider adding these enhancements to a future update.
Thank you for your time and for continuing to improve the RingCX experience.
