As an organization that relies heavily on efficient contact center operations, the ability to quickly and flexibly manage dialing strategies is crucial. While the current system provides a stable and functional environment, one major limitation continues to hinder operational efficiency — the inability for client administrators to configure their own dialer ratio settings.

Currently, any adjustment to dialing ratios requires submitting a support ticket, resulting in unnecessary delays and increased dependence on external support teams. This not only slows down the optimization process but also limits the agility that contact center managers need to adapt to fluctuating call volumes, agent availability, or campaign strategies.

Empowering client admins with the ability to adjust these settings directly through the admin portal would be a significant step forward in usability and operational independence. It would reduce turnaround times for changes, ease the load on support staff, and provide admins with the autonomy they need to make data-driven decisions in real time.

We strongly encourage the development team to prioritize this enhancement in future updates. Adding this level of self-service functionality would greatly improve the platform’s value, responsiveness, and appeal to enterprise users who need more control over their dialing operations.