Hello Team,

I hope you're doing well.

We’ve observed that currently, only RingSense for Sales (RingEX) is available as an icon within the RingCentral app. However, now that RingCX (SPOG) is fully integrated with the RingCentral platform, we would like to request the following enhancement:

Add RingSense for RingCX as an icon in the RingCentral app.

Alternatively, enhance the existing RingSense icon so that users can choose between RingSense for RingCX and RingSense for Sales/RingEX upon clicking it.

This would greatly improve user experience and accessibility for customers leveraging both RingCX and RingSense, ensuring a unified and intuitive interface.

Please let us know if this feature is on the roadmap, or if a formal request should be submitted through another channel.

Thank you for your continued support.