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  1. Callback Queue Languages

    8 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminYulia (Group Product Manager, CX, RingCentral) commented  · 

    What is already available:
    In this document there is an inbound queue callback section.
    https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_U

    If you want to add language other than the default language on the account, instructions can be found here.
    https://support.ringcentral.com/article-v2/Setting-the-default-language-used-for-interactions-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

  2. Analytics

    2 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminYulia (Group Product Manager, CX, RingCentral) commented  · 

    Hi John Erik,

    I hope you're doing well! Could you please provide more details about your request? Specifically, are you referring to any particular reports? If possible, could you send us some examples or screenshots to clarify?

    Thank you for your help!

  3. Add ability to re-arrange tabs on the right panel "pinned", "files", "notes"...

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminYulia (Group Product Manager, CX, RingCentral) shared this idea  · 

  4. Read notification for RingCentral messages

    138 votes

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    45 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!