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  1. 8 votes

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    AdminYulia (Group Product Manager, CX, RingCentral) commented  · 

    What is already available:
    In this document there is an inbound queue callback section.
    https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_U

    If you want to add language other than the default language on the account, instructions can be found here.
    https://support.ringcentral.com/article-v2/Setting-the-default-language-used-for-interactions-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

  2. 2 votes

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    AdminYulia (Group Product Manager, CX, RingCentral) commented  · 

    Hi John Erik,

    I hope you're doing well! Could you please provide more details about your request? Specifically, are you referring to any particular reports? If possible, could you send us some examples or screenshots to clarify?

    Thank you for your help!

  3. 2 votes

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    AdminYulia (Group Product Manager, CX, RingCentral) shared this idea  · 
  4. 138 votes

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    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!