Settings and activity
7 results found
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20 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Hello Analy,
Thanks for the feature request regarding "Set up ringtone options." To better understand and scope this out, could you please clarify a few things?
-Which product or part of the platform is this request related to? (e.g., Agent Desktop, IVR, etc.)
-Could you describe the use case or problem this feature would help solve?
-Are there specific ringtone options or customizations you're looking for (e.g., volume, duration, sound file selection)?
-Who would be configuring this—end users, supervisors, or admins?
-Is this related to incoming calls, alerts/notifications, or something else? -
16 votes
An error occurred while saving the comment The ability to change an agent's state has been implemented as a new functionality in the Supervisor Dashboard.
https://support.ringcentral.com/article-v2/Intro-to-supervisor-for-agents.html?brand=RingCentral&language=en_US&product=RingCX -
8 votes
An error occurred while saving the comment What is already available:
In this document there is an inbound queue callback section.
https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_UIf you want to add language other than the default language on the account, instructions can be found here.
https://support.ringcentral.com/article-v2/Setting-the-default-language-used-for-interactions-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US -
2 votes
An error occurred while saving the comment Hi John Erik,
I hope you're doing well! Could you please provide more details about your request? Specifically, are you referring to any particular reports? If possible, could you send us some examples or screenshots to clarify?
Thank you for your help!
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2 votes
AdminYulia
(Group Product Manager, CX, RingCentral)
shared this idea
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168 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
At this time, RingCX is designed to play estimated wait time announcements once per queue event. If more frequent updates are needed, it’s possible to configure multiple queue events within the workflow to replay these messages at defined intervals.
While we don’t currently have plans to change this behavior, your suggestion has been noted and will help inform future discussions around queue experience improvements.