The ability to report on Identities.

It seems like a gross oversight that there is no way to report on Identities linked to interactions.

When an interaction is in progress, the interaction is linked to a Identity, meaning that the system is actively linking an interaction to an identity.

However, within the reporting/Analytics, there doesn't seem to be a way to reporting on the amount of interactions, whether Digital or Voice, each identity has started.

For example, we would like to know the top 10 identities that are interacting with us.
For example, we would like to know how many interactions identities with the "Wolseley" company have started with us.

You have Interactions and you have Identities, but in terms of reporting, these two things aren't linked at all, which seems like a major oversight and lack of system functionality.