Hi Team,

I'd like to request the following enhancements for RingCX to improve administrative efficiency and scalability when managing multiple queues:

General Settings Template for RingCX Queues
A centralized template that allows admins to apply or update all general settings across multiple queues at once. This will help reduce manual configuration and ensure consistency across environments.

Queue Events Template for RingCX Queues
A similar template feature under Queue Events, enabling bulk updates or standardization of event settings (e.g., pre-queue, in-queue, post-queue behaviors) across selected queues.

These enhancements would significantly streamline queue management, reduce errors, and improve administrative workflows, especially in large-scale contact center deployments.

Please let me know if these are already under consideration or if there’s an existing idea link I can use to track or vote on their progress.