Remove or reconfigure the "Total" on the RT dashboard. It appears to be misleading in terms of the total availability count.

The client thinks there are 7 available agents, but the actual number is higher than it should be because agents are assigned to multiple queues, causing them to be counted more than once.

The total number of available agents (boxed in orange) shown in the dashboard is based on the sum of the "Avail" column. Since some agents are assigned to multiple queues, they are counted more than once, which leads to a higher total than the actual headcount.

We need the system to summarize unique agents only under the Avail column