When searching the Phonebook directory in RingCX, both the queue extension and the associated phone number should be displayed—even if the number is directly linked to the RingEX Call Queue group extension. The customer requests that the RingCX directory experience mirror the behavior and data visibility currently provided in the RingEX directory.

Current Behavior:
In RingCX, when users search the Phonebook directory, only the call queue name and extension are displayed. The associated phone number is not shown, even if one exists.

Expected Behavior:
While using the keypad in the RingCX app, as users begin typing a queue name, the app should return results that include:

The call queue name

The call queue extension

The associated phone number (if applicable)

This should function identically to the search behavior in the RingEX directory.

Justification:

Consistency Across Platforms: Customers expect a consistent experience between RingCX and RingEX. Aligning the directory behavior minimizes user confusion and training time.

Improved Efficiency: Displaying the full set of information (name, extension, and phone number) helps users quickly identify and dial the correct destination, especially in environments with multiple similar queue names.

Enhanced Usability: Including phone numbers in search results supports more accurate and informed communication, reducing errors and improving end-user satisfaction.