← RingCentral Ideas

Settings and activity

26 results found

  1. Webinar feature requests

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  2. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  3. RingCX allows you to pick up calls on the dashboard manually

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith supported this idea  · 

  4. User List Incoming Call Set up Report

    7 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edith supported this idea  · 

  5. Allow more than 10 people on a group SMS

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  6. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    24 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Edith supported this idea  · 

  7. Ability to force agents back to Available Status from Dashboard

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  8. Cross-Site Access Management Enhancement

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edith supported this idea  · 

  9. CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  10. Setting up a time limit for calls, like Google’s call duration

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Edith shared this idea  · 

  11. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Edith shared this idea  · 

  12. Analytics access for Supervisor

    9 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  13. Analytics, average number of calls during a period (not just a day)

    5 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Edith commented  · 

    Option in Analytics Performance Report queues that will be aggregated into hours instead of days when the date range is changed to monthly or quarterly.

    Edith supported this idea  · 

  14. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Edith shared this idea  · 

  15. Allow Admins to Enable HD Video for their Users

    4 votes
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Edith supported this idea  · 

  16. User Status on Exported Performance Reports

    10 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  17. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  18. Simple Temporary password

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 
    An error occurred while saving the comment
    Edith commented  · 

    Add An option that will indicate a Temporary password.

  19. Read-only role or permission to view the whole account.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  20. New Layout Should Also Include Timestamps of Call Logs

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 
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