Settings and activity
39 results found
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43 votes
Interactions coming through the Queue voicemail channel provide transcripts now
Edith
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19 votes
An error occurred while saving the comment Edith
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16 votes
An error occurred while saving the comment Edith
commented
any word on getting RingCX voicemails to include the MP3 file instead of a link? That would resolve 90% of all our current issues which is growing and becoming more difficult to manage. Having to give staff admin rights so they can listen to other department VMs is ridiculous.
Edith
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87 votesEdith
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5 votesEdith
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2 votesEdith
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6 votesEdith
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8 votesEdith
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6 votesEdith
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23 votesEdith
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Block a number Globally for the entire company, without it being attached to a Super Admin extension
10 votesEdith
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4 votes
Not clear. Define "no customer" activity
For the part about if chats are closed by customers, assuming that we're talking about Live Chat: if customer abandons chat, but leaves email or phonenumber, should this not reach an agent?
Are you proposing to remove abandoned chats from the queue?
An error occurred while saving the comment Edith
commented
Currently, chats with no customer activity are being directly routed and assigned to agents. Ideally, these chats should be automatically reopened and returned to the general queue instead of being assigned to individual agents. This change would help ensure that agents are only assigned active or relevant chats, improving efficiency and customer experience.
Additionally, if chats closed by customers and then routed to agents is the expected behavior, this request aims to provide an alternative flow for organizations preferring a different process.
We recommend considering this feature for future updates to offer more flexible chat routing options.
Edith
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7 votesEdith
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18 votesEdith
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5 votesEdith
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2 votesEdith
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5 votesEdith
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11 votesEdith
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69 votesEdith
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29 votesEdith
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Any word on getting RingCX voicemails to include the MP3 file instead of a link? That would resolve 90% of all our current issues which is growing and becoming more difficult to manage. Having to give staff admin rights so they can listen to other department VMs is ridiculous.