Settings and activity

31 results found

1. Block a number Globally for the entire company, without it being attached to a Super Admin extension

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  Aug 21, 2025

2. Feature Request: Reopen and Return Chats with No Customer Activity to Queue Instead of Direct Agent Assignment

   4 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Edith shared this idea  ·  Aug 19, 2025

3. Chats with no customer activity being routed to agents – Ideally, these should be reopened and returned to the queue instead of being direct

   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Edith shared this idea  ·  Aug 19, 2025

4. send an emergency notification to all our employees that would interrupt any call with a message

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  Aug 17, 2025

5. Ability to see Logged out agents in RingCX Real time Dashboard

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  Jul 29, 2025

6. Express Link to work with email filters

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  Jul 16, 2025

7. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Edith shared this idea  ·  Jun 6, 2025

8. RingCX allows you to pick up calls on the dashboard manually

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  May 27, 2025

9. User List Incoming Call Set up Report

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Edith supported this idea  ·  May 15, 2025

10. Allow more than 10 people on a group SMS

    53 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Edith supported this idea  ·  Apr 23, 2025

11. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    28 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Edith supported this idea  ·  Apr 11, 2025

12. Ability to force agents back to Available Status from Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Edith supported this idea  ·  Apr 11, 2025

13. Cross-Site Access Management Enhancement

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Edith supported this idea  ·  Mar 25, 2025

14. CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL

    12 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Edith shared this idea  ·  Feb 26, 2025

15. Setting up a time limit for calls, like Google’s call duration

    3 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Edith shared this idea  ·  Feb 18, 2025

16. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Edith shared this idea  ·  Feb 12, 2025

17. Analytics access for Supervisor

    10 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Edith shared this idea  ·  Jan 13, 2025

18. Analytics, average number of calls during a period (not just a day)

    6 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Edith commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

    Option in Analytics Performance Report queues that will be aggregated into hours instead of days when the date range is changed to monthly or quarterly.

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    Edith supported this idea  ·  Dec 31, 2024

19. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Edith shared this idea  ·  Nov 20, 2024

20. Allow Admins to Enable HD Video for their Users

    4 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Edith supported this idea  ·  Nov 20, 2024