← RingCentral Ideas

Settings and activity

20 results found

  1. Cross-Site Access Management Enhancement

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edith supported this idea  · 

  2. Engage Digital - Allow multiple routing strategies for different email channels

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Edith supported this idea  · 

  3. CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL

    11 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  4. Setting up a time limit for calls, like Google’s call duration

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Edith shared this idea  · 

  5. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Edith shared this idea  · 

  6. Analytics access for Supervisor

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  7. Analytics, average number of calls during a period (not just a day)

    5 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Edith commented  · 

    Option in Analytics Performance Report queues that will be aggregated into hours instead of days when the date range is changed to monthly or quarterly.

    Edith supported this idea  · 

  8. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Edith shared this idea  · 

  9. Allow Admins to Enable HD Video for their Users

    3 votes
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Edith supported this idea  · 

  10. User Status on Exported Performance Reports

    10 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  11. Generate a report on a date range but only on specific time of the day

    41 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edith supported this idea  · 

  12. Simple Temporary password

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edith supported this idea  · 
    An error occurred while saving the comment
    Edith commented  · 

    Add An option that will indicate a Temporary password.

  13. Read-only role or permission to view the whole account.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  14. New Layout Should Also Include Timestamps of Call Logs

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Edith supported this idea  · 

  15. RingCentral Analytics - Share and collaborate on saved reports

    32 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  18. Auto Text Replies After Hours

    24 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  19. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  20. Granular Permission for Employee Unlock

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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