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How can we improve RingCentral Contact Center?

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703 results found

  1. Remove the ability for callers to select any extension when calling in.

    3 votes

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    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  2. Enable OSH with Personal Connection Priority Blending

    There are customers with Personal Connection Priority Blending capability who would like to add additional functions to their agents. For example, they may want to introduce web chat but would need OSH with omnichannel agents.

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  3. Export Reports to Google Sheets

    Request is the ability to export a canned, ad-hoc, or custom report from Contact Center to Google Sheets.
    InContact > Reporting > Export to Sheets

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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