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725 results found

  1. Build an Agent Console for RCCC that is embedded into RCV

    This could be used instead of using MAX in its own browser window

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  2. Ability to Route Contact Center calls back to RingEX Queues

    Request is for an automatically redundant way to deliver calls to the Contact Center when a disruption occurs, which could be software or transport. It could be an audio path in the SBC that route the inbound calls from RingEX to RCCC and, if RCCC is not available, then those calls can route to an RC UC hunt group and still be delivered to those agents.

    12 votes

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    Future Consideration  ·  1 comment  ·  Contact Center  ·  Admin →
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  3. Remove the ability for callers to select any extension when calling in.

    3 votes

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    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  4. Enable OSH with Personal Connection Priority Blending

    There are customers with Personal Connection Priority Blending capability who would like to add additional functions to their agents. For example, they may want to introduce web chat but would need OSH with omnichannel agents.

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  5. Export Reports to Google Sheets

    Request is the ability to export a canned, ad-hoc, or custom report from Contact Center to Google Sheets.
    InContact > Reporting > Export to Sheets

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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