700 results found
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Delete *86 on call logs
Customer would like to have the option to delete the logs if they misdial *86
2 votes -
Remove PIN in Call Queues
Customer is requesting to have an option to remove PIN when an specific area code - phone number reached to their call queue and requires them to enter a PIN
3 votes -
Add Global Hotkeys
The RingCentral Windows OS desktop app does not have the ability to use or set global hotkeys to do tasks such as answer or end calls. This would be extremely helpful to have the ability to answer or end a call no matter what active window I'm in so I don't have to fumble around to find the active RingCentral window to answer or end a call.
1 vote -
[Quality Management] Allow scheduled evaluations to be transferred to another team
A staff member was transferred to another team after an evaluation was issued but before it was concluded. This staff member now has a different leadership team and the previous leadership team would like to transfer the evaluation to them. their team had not been updated in a timely manner in contact center so the call no longer relates to the previous team but they cant transfer it to the new team or remove it from their scheduled evaluations. They would like there to be an option to transfer it to another team but were unable to find any means…
2 votes -
Ring When Emails and Chats are Transferred
Ring Central does not currently ring when an email or a chat is transferred to another team member. I would like to see ring central implement the ringing functionality so that the user receiving the transfer is alerted to the new email or chat.
1 vote -
Emergency response location as potential breach of GDPR regulation
Admin users are able to view standard users' emergency response locations, which may be considered a potential breach of GDPR regulation
5 votes -
Deleting Active Contacts In Bulk
Admninistrators need a bulk delete function to efficiently remove multiple active or stuck contacts in Contact Center. Currently, they must delete each contact individually which is time-consuming and inefficient, especially when managining dozens or hundres of contacts.
4 votes -
Real-Time Queue Status Visibility for Agents
Description:
Feature Request: Enable agents to view the real-time status of other agents in the queue.
Purpose: To ensure continuous phone coverage and allow agents to make informed decisions about logging in or out of the queue.
Details:
Visibility: Agents should be able to see the number of colleagues currently logged into the queue.
Status Indicators: Include clear indicators such as "Logged In," "Logged Out," "On Call," etc.
Real-Time Updates: Ensure the status is updated in real-time to reflect the current situation.
Accessibility: Make this feature accessible through the RingCentral app and desktop interface.
Use Case: In a small office…88 votes -
Significant Opportunity within the Financial Services Industry for RingCentral
Allow for Corporate monitoring of RingCentral Text Messaging for Broker/Dealer Compliance Departments.
Text messaging is not allowed for business purposes for Financial Advisors due to regulations that require those messages to be monitored. In order to allow this, my firm contracts with a provider to monitor those communications. However, this requires a separate phone number be established for clients to send text messages. Clients do not differentiate between their Advisors phone numbers when texting so this approach does not work well. If you are able to allow access to text messages for users that can be monitored, you would be…1 vote -
Fax Preview When Sending Fax through Softphone
When sending fax through RingCentral softphone, a PREVIEW screen will enable the one sending the fax to validate the message or the file attachments before hitting the Send button. In the healthcare industry, it is imperative that we attach the correct patient test results in the fax messages sent to doctor's clinics.
7 votes -
Max Agent Pop-up Alerts for Agents
Administrators would like the capability to configure a pop-up notification within Max Agent to alert agents prior to the maximum timeout of their skill, which automatically logs them out of the system. This notification should be customizable, allowing for different pre-timeout messages that align with specific business requirements for various skills. The warning should be designed to be non-intrusive yet attention-grabbing, featuring a centered pop-up with an optional sound notification. Additionally, the pop-up could incorporate a countdown timer and a button to extend the session timer, enabling agents to remain logged in.
2 votes -
when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution
googling for solutions quite often brings me to ideas.ringcentral.com
just marking it as "already exists" is not very helpful, we create ideas because we haven't found the solution on support.ringcentral or looking at the apps/settings.
please link the guide or add some instruction to the idea or create a guide and then link to it.
marking as already exists is not VERY helpful ;)
3 votes -
I want my selected contacts (Limited File) from my iphone
I want my selected contacts (Limited File) from my iphone imported in bulk into Ring Central. Joon allowed that function. I suspect your new competitor, Zoom, does that too. I need this done ASAP to have adequate functionality.
1 vote -
Allow agent status to be managed at contact centre level and not account level
We currently have a number of separate contact centres but if we make changes to agent status it effects all agents across all contact centres. As our CC's operate differently it would be better to be able to manage agent status at CC level and not account level.
1 vote -
performance report - Call Result not tagged as abandoned if will transfer to another extension
Performance Report - Calls from queue will not be tagged as abandoned calls in the performance report if the call will transfer to another extension
4 votes -
Provide an API that reports on how many agents are available within a call queue.
Provide an API that reports on how many agents are available within a call queue. This can then be used to make a routing decision before sending the call to a particuar queue.
1 vote -
Contact Center Quality Plans Reoccurring Date Range Options
In the Contact Centers Quality Management - Quality Plans tab when creating a recurring plan we should be able to select a date range to account for fiscal calendars.
Currently our company can not use the recurring option since it does not allow us to select the dates for our fiscal calendar making this feature ineffective.1 vote -
RingEX Agent Status Report
This request is to add a historical report of agent status in RingEX Analytics.
The only way to check for the agent status is through the Live Report, however, we need a historical report of the statuses so that customers can better manage the users.
4 votes -
Setting up a time limit for calls, like Google’s call duration
Setting up a time limit for calls, like Google’s call duration (where calls are automatically limited to a set time), this can typically be implemented in several ways depending on the platform you’re using.
3 votes -
ADD A LEFT VOICEMAIL OPTION TO STATUS WHEN CALL ENDS
ADD A LEFT VOICEMAIL OPTION TO THE STATUS QUE WHEN A CALL ENDS
1 vote
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