691 results found
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Adding Guam phone number
Ability to Add Guam Phone Number - Currently Guam Phone number is not supported and we would like to request to support Guam Phone Number
7 votes -
call recording using delegate
Ability to access Call Recording when using delegate phone number without filtering by extension
4 votes -
Wealthbox CRM Integration
Are there any plans to create an integration of RingCentral to WealthBox? Seems there are a lot of requests
2 votes -
Automatically disconnect the RC App from Max Agent when call ends.
Automatically disconnect the RC App from Max Agent when call ends.
Completed calls in Max Agent when ended should also disconnect or end the RC App agent leg. Customer states that when calls are done in Max, users forget the they still have to end the connection in the RC App. If RC App is left alone and a user gets another call, next call will be auto answered.
2 votes -
Feature Request: Enable Admin Access to Configure SCP Parameter 1201
The customer is experiencing an issue where they are unable to receive faxes on numbers forwarded to a site. The resolution involves enabling SCP Parameter 1201: "Company/site FAX should follow company/site call rules". However, this feature is not currently available for the customer to enable directly via their Admin Portal.
Provide customers with the ability to enable SCP Parameter 1201 through the Admin Portal to allow them greater control over their fax configurations and avoid dependency on support for activation.
Customer Impact:
Inability to receive faxes as expected on site-forwarded numbers without support intervention.
Additional delays in resolving fax-related issues…4 votes -
To filter the report for "Today" and be able to select a specific time range.
To have the ability to generate a report for "Today" and select a time range users desire.
6 votes -
Chat notifications in CX One
Currently an agent only gets one alert when a chat come in. There should be a series of alerts when a chat comes in similar t a phone call. Provide a list of tones that ring until the user is timed out. One alert increases the number of agent refusals.
4 votes -
Instead of the customer pressing a key to listen to a pre-recorded message, they would receive a website link via text message
Instead of the customer pressing a key to listen to a pre-recorded message, they would receive a website link via text message, allowing them to read more and watch a helpful video.
Ability to provide customers with more information about the specific issue they are calling about.
Simply pressing a key would send a specific link to the caller's phone number.
2 votes -
Restrict Email Updates to Authorized Domains in User Profile
Feature Request: Restrict Email Updates to Authorized Domains in User Profile
Description:
Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.Features and Capabilities:
Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…13 votes -
Vacation accrual calculation to be based on paid hours
In WFM it'd be useful if the vacation accrual % could be based on paid hours as opposed to simply be a fixed amount by month. Paid hours would be calculated across all activities that are deemed paid.
6 votes -
Alarm System with Cloud Phone Line_ BT Account
Need to connect an Alarm System to the BT Cloud phone account
1 vote -
Dashboard Visibility for Administrators
For Admin users on NICE In Contact, it would be helpful to be able to have an option on a security role to automatically share all dashboards. I believe this could be done on the old style dashboards, but on the new version, these have to be manually shared with a user, which makes supporting faults with them more complex
4 votes -
Download Call Recordings in Bulk In Contact Center
Details of the enhancement: Customer wants to download all call recordings on Interactions or Contact History in bulk (or all at once)
What is your use case and who is the user (agent, supervisor, customer, etc.) for your request? Supervisor; Admin
What problem are you trying to solve or what problems does the current functionality cause? The customer strongly requested that there is a way of downloading the contact history recordings instead of one by one.
What steps did you take to get there?
Log in to CC BU
Go to Reporting > Prebuilt report
Go to Contact History Report
…
2 votes -
Support Arc Browser
Support Arc Browser when trying to submit RingCentral Ticket
1 vote -
Add And Improve Icon Labels in CXone
Details of the enhancement: For monitoring option menu to be shown to keyboard-only users when enter or spacebar is pressed while the three dots are highlighted
What is your use case and who is the user (agent, supervisor, customer, etc.) for your request? Users who are blind rely on screen readers and when he tries to go to ACD> Supervisor> Live monitoring>Agents Tab> select the agent and click on the three dots (by pressing space or enter) so monitor option would show, it does not show.
What problem are you trying to solve or what problems does the current functionality…
2 votes -
CxOne Agent -Directory list not automatically displaying
When one clicks on the directory name – the list does not display. The user has to click into the search bar and hit enter to have the list displayed for that directory. Unlike in MAX where all are listed a directory is selected
1 vote -
Screen size CxOne takes up the entire screen
We believe there is an opportunity to optimize the space utilized. Typically, we are accustomed to having a sidebar for Max Content, which updates dynamically when a call is initiated. This sidebar is approximately three-quarters the size of the current box we are using. See Screen shot VC Large Screen
As we start adjusting the dimensions of this box, we realize that it limits the amount of visible information. For clarity, we are currently operating on three monitors, with one smaller monitor dedicated to RingCentral and Max Content. Personally, I would appreciate a layout that more closely resembles the current…
1 vote -
CxOne Agent need list of skills to transfer
Currently when comparing Max with Cx Agent. No option to select a skill once a user hits Transfer- (In MAX, you can hit transfer and the skills options shows up). Agents are having to dial the full 10 digits of the skill they want to transfer too. This is causing a slowing down of productivity as Causing slowdown and its just not as easy as when in Max you just select the skill and transfer
1 vote -
improved accessibility options in the supervisor view
Affected user is vision impaired, and therefore utilizes accessibility features to navigate their PC. They have no mouse and rely on keyboard commands and shortcuts to navigate. On the legacy supervisor view, agent was able to navigate with ease and make adjustments/supervise agents as needed. Ever since moving to the new supervisor view, the agent has been struggling to perform some aspects of their job. User can search and select users, but cannot adjust the proficiency of users with their set up. Also, they cannot select the elipses on an agent to live monitor them. There's a few other issues,…
1 vote -
WFM: Ability to auto-review pending time off requests.
Situation and issue currently being experienced is below. If can configure the system to re-check pending requests prior to new requests while also having a standard review of the pending list would minimize or eliminate this from happening.
• Agent 1 had time off auto approved
• Agent 2 requested time off for same day that is pending
• Agent 1 cancelled time off that was approved
• Agent 3 submitted time off for the same day that was auto-approved (leapfrogged Agent 2's request)2 votes
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