← RingCentral Ideas

Settings and activity

30 results found

  1. Restrict users from changing the profile picture

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jordan supported this idea  · 

  2. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    12 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  3. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jordan supported this idea  · 

  4. Filter by Voice/Digital Queue in RingSense for RingCX

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    35 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  6. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  7. Reports or Audits of Paging groups usage

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jordan supported this idea  · 

  8. Full Access User Visibility to Real-time DNC Integration Field

    2 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Jordan commented  · 

    Full Access User view

    An error occurred while saving the comment
    Jordan commented  · 

    Super Admin View

    Jordan shared this idea  · 

  9. see eachothers avialability while in queue

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jordan commented  · 

    Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.

    Jordan supported this idea  · 

  10. Enable Teams Direct Routing 2.0 in bulk.

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jordan supported this idea  · 

  11. Logs that will show why the agents were logged out from the RingCX portal

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  12. Stop RingCX from logging out

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  13. Show True Caller ID vs BLF String

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jordan supported this idea  · 

  14. Count All Call Time as the Egaged Agent State

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  15. Ability to Configure Standard Roles in RingSense for RingCX

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Jordan supported this idea  · 

  16. On Hook Mode WITH "hot" connection always on

    5 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  17. Auto-save voicemails in RingCX Workflows/IVRs

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan shared this idea  · 

  18. Recover all Details for Deleted User

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jordan supported this idea  · 

  19. Agent Script/Custom Field Recording Delivery

    32 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan shared this idea  · 

  20. Sync RingCentral Desktop Application With RingCX

    178 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 
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