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  1. performance report - Call Result not tagged as abandoned if will transfer to another extension

    4 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Abbie commented  · 

    Reporting is super critical. Having calls triggered on the report as abandoned even when they are answered is not acceptable. Please make this important change to the reporting.

  2. Add Presence for call group/queue

    16 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Abbie commented  · 

    This ability would be super helpful, we have multiple call queues that it would be nice to program the group for each to make easier transfers to the groups.

    Abbie supported this idea  ·