Settings and activity

3 results found

1. why isnt there any reports to show the length of time when people are unavailable

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Abbie supported this idea  ·  Oct 29, 2025

2. performance report - Call Result not tagged as abandoned if will transfer to another extension

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   New  ·  10 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Abbie commented  ·  Mar 4, 2025  ·  Edit…  ·  Delete…

   Reporting is super critical. Having calls triggered on the report as abandoned even when they are answered is not acceptable. Please make this important change to the reporting.

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3. Add Presence for call group/queue

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Abbie commented  ·  Nov 21, 2024  ·  Edit…  ·  Delete…

   This ability would be super helpful, we have multiple call queues that it would be nice to program the group for each to make easier transfers to the groups.

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   Abbie supported this idea  ·  Nov 21, 2024