Would like to have a remote access feature in RingCentral Video (RCV). Don't have way to get the standalone RingCentral Meetings app. We badly need the remote access.

This was the only reason we continued to stick with RC. Off to Zoom for now at least, bummer

We would like to have a remote access in RingCentral Video

The screens don't match what's in the help documentation. Can't find the settings in the Web to enable anything. And trying to talk a new user through remote control is a ridiculously bad experience

We could use a Remote control while video call screen sharing. I tought that this existed in the past but now it is no where to be found.

Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.

We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to another participant. This capability would be good to have.

Hello. I am transitioning from RingCentral Meetings to RingCentral Office. It was by complete surprise when I realized I could not pass control of the keyboard and mouse during a video meeting using RingCentral Office. I could easily perform this task using RingCentral Meetings. This functionality needs to be carried forward.Thank You for the consideration.

Pls add this feature back!!! Why in the world did you remove it in the first place?!?

i would like to have remote access on my meetings

Our company frequently used the Give/Request Remote Controll (or Access) feature on Ring Central Meetings Desktop. We've since migrated over to Ring Central Video for everything we do, and we were greatly dissapointed to see this feature missing. We would love to see this feature added into the new app, as we use it frequently for our business.

Hi Jessica,

I noticed another show stopper for us in RCV. We can���t share audio during a meeting. We produce videos and need to be able to share them during meetings but cannot because we don���t have the option to share sound when using the app.

Best regards,
Shannon

Shannon Simonson
Manager of Operations

ADVANCEMENT RESOURCES
ssimonson@advancementresources.org
+1 319 398 3376 (main)
+1 319 777 7204 (direct)
advancementresources.org

Pronouns (she/her/hers)

Hello Ring Central,

Has this feature in fact been committed for release during 4Q2021? Hope so! It is an essential feature.

Best,
Paul Ellett
954-816-6757

We also found this to be an essential feature in the old app. We uninstalled the new one and redownload the old app and now have it working. If that was not available we would need to switch apps as well. Please bring it back.

This is useful for virtual training to provide interaction with the trainees.

This functionality is needed for the desktop app. We are moving away to a different solution because of it.

Just FYI, it looks like you can revert back to Meetings to get back the remote control feature . In the desktop client, go to Settings - Video - Video service and select RingCentral Meetings from the drop-down menu. To reset your users as an admin, go to the online Admin Portal and click Meetings - Video Service.

When the meetings app announced it was being discontinued, I did what it told me to do. Download the new app. I downloaded and meetings was gone. Video was in its place. I had my first meeting in it and discovered that I could not take remote control of the employee's mouse. I understand that it is not currently a feature in video but you are looking at implementing it. Why would you take away a valuable tool in meetings without it being active in videos? You need to do more voice of the customer sessions and pay attention to what your customers use before getting rid of it.

We were using meetings to take control of a company computer and work on it remotely. Why you would discontinue meetings and say that you will inable that feature in video in the future makes no sense to me. I guess it is time to move to Teams.

When we do training with video calls, we have our clients share their screen. The ability to take control of their screen would be very helpful. We can do this on gotomeeting.