Settings and activity

18 results found

1. Auto-login to RingCentral every time we are logged into Saleforce

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Joel shared this idea  ·  Dec 31, 2021

2. Allows to connect the call on a extension on the IVR once customer don't press any key.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joel commented  ·  Apr 13, 2023  ·  Edit…  ·  Delete…

   calls connect to another IVR after hearing the IVR greeting without pressing any option

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3. remove voicemail beeps on Yealink W56H

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joel shared this idea  ·  May 5, 2023

4. list that has all the options or commands I can use in XML

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joel shared this idea  ·  May 5, 2023

5. Change Keyboard Shortcuts in RingCentral App

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joel shared this idea  ·  Mar 10, 2022

6. Download the meeting recordings for users by an admin

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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7. Ability to forward texts to multiple extensions/numbers

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Click on a previous phone call and create a task out of it

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Hide Incoming caller Id to call queue calls.

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   Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Bulk user download with meeting provider included.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Add Remote Control feature to RC Desktop App - Video

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Joel commented  ·  Feb 10, 2022  ·  Edit…  ·  Delete…

    Would like to have a remote access feature in RingCentral Video (RCV). Don't have way to get the standalone RingCentral Meetings app. We badly need the remote access.

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    Joel commented  ·  Feb 7, 2022  ·  Edit…  ·  Delete…

    We would like to have a remote access in RingCentral Video

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12. Adjust how missed calls are categorized for group calls

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

13. Call Queue - Ability to turn off missed call tagging

    94 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Shared SMS were multiple users can receive and send SMS on specific number

    806 votes

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    167 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

    
    

    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

    
    

    Thank you! 

15. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

16. Stop getting a call once a user receives a call from call queue and transitioned to video call.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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18. Integration with Apple Watch

    104 votes

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    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joel commented  ·  Dec 4, 2020  ·  Edit…  ·  Delete…

    Would like to bring the feature back to receive calls, text messages, faxes on Apple Watch.

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