← RingCentral Ideas

Settings and activity

18 results found

  1. Auto-login to RingCentral every time we are logged into Saleforce

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Joel shared this idea  · 

  2. Allows to connect the call on a extension on the IVR once customer don't press any key.

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joel commented  · 

    calls connect to another IVR after hearing the IVR greeting without pressing any option

  3. remove voicemail beeps on Yealink W56H

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joel shared this idea  · 

  4. list that has all the options or commands I can use in XML

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joel shared this idea  · 

  5. Change Keyboard Shortcuts in RingCentral App

    17 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joel shared this idea  · 

  6. Download the meeting recordings for users by an admin

    4 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  7. Ability to forward texts to multiple extensions/numbers

    19 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  8. Click on a previous phone call and create a task out of it

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Hide Incoming caller Id to call queue calls.

    9 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Bulk user download with meeting provider included.

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Joel commented  · 

    Would like to have a remote access feature in RingCentral Video (RCV). Don't have way to get the standalone RingCentral Meetings app. We badly need the remote access.

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    Joel commented  · 

    We would like to have a remote access in RingCentral Video

  12. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  15. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  16. Stop getting a call once a user receives a call from call queue and transitioned to video call.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  18. Integration with Apple Watch

    89 votes
    Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joel commented  · 

    Would like to bring the feature back to receive calls, text messages, faxes on Apple Watch.