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18 results found

  1. Auto-login to RingCentral every time we are logged into Saleforce

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Joel shared this idea  · 

  2. Allows to connect the call on a extension on the IVR once customer don't press any key.

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joel commented  · 

    calls connect to another IVR after hearing the IVR greeting without pressing any option

  3. remove voicemail beeps on Yealink W56H

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joel shared this idea  · 

  4. list that has all the options or commands I can use in XML

    1 vote

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joel shared this idea  · 

  5. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joel shared this idea  · 

  6. Download the meeting recordings for users by an admin

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  7. Ability to forward texts to multiple extensions/numbers

    23 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  8. Click on a previous phone call and create a task out of it

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Hide Incoming caller Id to call queue calls.

    9 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Bulk user download with meeting provider included.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Add Remote Control feature to RC Desktop App - Video

    194 votes

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    74 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app. This is because the desktop app has deeper access to your device that a browser simply isn't allowed to have for security reasons — browsers intentionally limit what a website can do with your screen, keyboard, and mouse to protect users.

    Bringing remote control to the browser would require the desktop app to be updated to work with those browser limitations, which is a significant undertaking relative to how this feature is used today. After evaluating it, we've decided this isn't something we'll be building, and we're closing this request.

    If remote control is something you rely on, we'd recommend joining meetings from the RingCentral desktop app rather than the browser.See Requesting and approving remote desktop control.

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    Joel commented  · 

    Would like to have a remote access feature in RingCentral Video (RCV). Don't have way to get the standalone RingCentral Meetings app. We badly need the remote access.

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    Joel commented  · 

    We would like to have a remote access in RingCentral Video

  12. Adjust how missed calls are categorized for group calls

    484 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Call Queue - Ability to turn off missed call tagging

    97 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  15. Call waiting for queue calls

    164 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  16. Stop getting a call once a user receives a call from call queue and transitioned to video call.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  18. Integration with Apple Watch

    111 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joel commented  · 

    Would like to bring the feature back to receive calls, text messages, faxes on Apple Watch.