860 results found
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Teach AI receptionist
The customer would like an option to train the AI Receptionist on how to respond to customer inquiries. They are also requesting the ability to define fallback instructions for situations where the AI cannot understand a request or does not know the answer, including guidance on how the AI should respond or what actions it should take.
2 votes -
Receive faxes via AI Receptionist
The customer would like to use the AI receptionist while still receive faxes via the main number. At this time, the incoming faxes failed to be received when AI receptionist is enabled as the company call forwarding.
2 votes -
AI Conversation Expert/Ringsense - exportable reports
ACE needs the ability to export Coaching Insights (Team Plan and Individual Development Plan) to PDF, Word, Excel, PPT format. This would help with third-party coaching and formal report writing. At the moment there is no facility to export this data, which is real pity as the ACE functionality is very powerful.
9 votes -
AI Receptionist Ability to relay message and send it through SMS
AI Receptionist Ability to relay message and send it through SMS -multiple recipient
3 votes -
RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics
Proposal: Approve the development and implementation of the RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics.
Scope: Centralize all AIR Pro interaction telemetry within RingCentral ACE / AI QM Interaction Analytics ("IVA Insights"), configure the 3-tier containment framework, and establish automated executive ROI, intent mapping, and sentiment reporting directly within the native RingCentral analytics platform.
5 votes -
AI Receptionist show up in the Desktop App
AI Receptionist show up in the Desktop App
Is there anyway I can have the AI Receptionist show up in the Desktop App?
I guess what I am looking for is the centralized access on the user profile.
I am hoping to access the logs on the user page.
Are there any plans to make it an icon with the regular app13 votes -
Scorecard draft
It appears that once a review is completed, the only available action is Submit. Submitting the evaluation automatically sends it to the Coaching tab, where it becomes immediately visible to the agent. A Save as Draft option would be beneficial, allowing evaluations to be saved and reviewed before final submission.
4 votes -
Bulk Download / Export for Call Transcriptsin ACE
Add a feature in ACE/ Reporting section allowing users to select multiple call records or reports simultaneously and export all associated transcriptions in a single bundled download (e.g., .zip, CSV batch, or PDF package).
3 votes -
Add Independent Controls for RingCX ACE Recording and Transcription
Feature Request:
Request the ability to independently enable or disable call recording and transcription in RingCX ACE.
Current Behavior:
Recording and transcription are currently tied together. The available configuration is effectively all-or-nothing, meaning administrators cannot disable transcription while continuing to retain the call recording, or disable recording while retaining transcription.Requested Enhancement:
Provide separate configuration controls for:Call Recording
Call TranscriptionThis would allow administrators to choose whether to:
Record and transcribe the interaction
Record the interaction without transcription
Transcribe the interaction without retaining the recording, where technically supported
Disable both recording and transcriptionBusiness Use Case:
Customers may need…4 votes -
AI / Call Notes / Notifications
Please add a setting under Settings > AI that allows users to toggle AI Call Notes and notifications specifically for inbound calls, outbound calls, or both, so high-volume outgoing callers aren't flooded with unwanted summaries and pop-ups.
3 votes -
RingCX and ACE | Option to control what is heard in call recording in ACE
Currently, the agent segment recording settings in a RingCX voice queue does not have an option to pick a recording perspective which causes CX calls to be recorded on both sides of the call. It would be helpful to have control over the recording perspective for the agent segment recording.
7 votes -
Configurable Auto-Fail Questions for QA Scorecards
Please add the ability to designate specific QA scorecard questions as "auto-fail" criteria. If an agent does not comply with a question marked as auto-fail, the entire scorecard should automatically score as 0, regardless of performance on other questions.
This is needed to properly enforce critical compliance requirements, including:
HIPAA
Florida call recording law
PCI-DSSCurrently there's no way to flag these items as non-negotiable within the scorecard itself, which makes it harder to consistently enforce zero-tolerance compliance standards across QA evaluations.
5 votes -
changed email address for email alert notification
have the ability to change or add multiple email for SMS notification alerts
6 votes -
Configurable Response Delay for AI Receptionist
Add an option to configure the delay for the AI receptionist before it starts speaking, allowing it to wait slightly longer after a caller pauses. This helps prevent the AI from interrupting callers who are still talking or pausing mid-sentence, resulting in a more natural conversation flow.
8 votes -
Manager Access to Automatic Call Notes (AI Transcript) for Other Users
Currently, managers can access Call Monitoring and Call Recordings for their team members. However, there is no option for managers to view AI-generated call transcripts for other users.
It would be highly beneficial for managers to have this access for quality assurance, coaching, and compliance purposes. This feature would align well with existing monitoring permissions and improve managerial oversight.
40 votes -
Display AI Receptionist Lead Capture Answers Before Transfer by Name Calls Are Answered
When AI Receptionist uses Lead Capture and then transfers a caller to a specific person using Transfer by Name, the information collected from the caller is not shown to the receiving user before they answer the call.
We would like the RingEX incoming call screen to display the information collected by Lead Capture, such as the caller’s name, company, and reason for calling, so the recipient can see it before answering.
This would help users understand who is calling and why before accepting the call.
3 votes -
Enhanced Text Formatting in Comment Fields
It would be really helpful to have basic formatting options when leaving feedback in RingSense, such as the ability to bold, italicize, or underline key points, as well as add line breaks or bullet points.
Right now, all feedback gets lumped into one block of text, which can make it harder for agents to follow or prioritize what’s most important. Even simple formatting tools (like Markdown or a basic WYSIWYG editor) would go a long way in improving clarity and coachability.
22 votes -
Correct AI Call notes summary and transcriptions
Customer wants to have Correct AI Call notes summary and transcriptions after every call
5 votes -
AI Receptionist: After-Hours Scheduling & Unresolved Call Fallback to Message-Only Extension
The customer needs the ability to schedule the AI Receptionist to answer all incoming calls during After Hours. If a caller asks a complex question that the AI cannot resolve or understand, the AI should seamlessly route the call directly to a designated Message-Only Extension (voicemail box) instead of dropping the call or attempting a live transfer.
5 votes -
AIR Minutes Usage Threshold Notification
When the AIR Minutes has been 80% used, an email notification should be sent to the customer so they can adjust their call handling and prevent over charges. Have the freedom to choose if they would like boosters to apply.
3 votes
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